Customer Service Rep

Company: Axelon Services Corporation
Location: Lewisville
Posted on: January 18, 2023

Job Description:

Global Financial Firm has an immediate contract for an experienced Customer Service Rep located in Lewisville, TX

1 Year Contract

Hybrid(2/3 days onsite)


CW-Customer Service Specialist II

The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties

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• Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  
• Provides outstanding customer service to ensure service levels are achieved and exceeded.
  
• Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  
• Refers customers to published materials, secondary sources, or more senior staff.
  
• Documents customer feedback and complaints.
  
  Educational Requirements
  
  
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  • High School Preferred
    
    Work Experience
    
    
    • 
      
    • No Experience Required
      
      Physical Requirements
      
      
      • 
        
      • Physical Requirements: Sedentary Work
        
        

Keywords: Axelon Services Corporation, Lewisville , Customer Service Rep, Sales , Lewisville, Texas