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Customer Service Representative

Company: Kforce Finance and Accounting
Location: Lewisville
Posted on: November 16, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in Lewisville, TX that is seeking a Customer Service Representative for a permanent role. Responsibilities:

  • In this role, the Customer Service Representative will provide top level customer service by phone, email and in person
  • Deal with vendors in areas of product delivery, accounting, order status, deals, agreements, returns, and other areas
  • Sales Order processing, generation, and administration
  • Handle paperwork as required for sales team to include faxes, quotes, orders, repairs, etc.
  • Customer Service Representative will review customer orders prior to order entry for pricing verification, product availability, order accuracy, tagging, addresses (shipping and billing), and quantities
  • Prioritize orders based on identified delivery requirements and complete order entry in a timely manner to meet customer deadlines and communicate any changes to appropriate salesperson for further action
  • Monitor open order report and take actions to prevent late deliveries with keeping details current and effectively communicating with sales team, enclosure team or warehouse team
  • Customer Service Representative will be responsible for completion of documentation requirements on all orders where applicable; This includes working with credit and documentation specialist to fill documentation requests by customers Job Requirements:REQUIREMENTS:
    • 3+ years of Customer Service/Inside Sales/Order Entry experience
    • Proficient with Microsoft Office
    • Experience with SAP; Dynamics strongly preferred
    • Excellent customer service skills in a fast-paced environment Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Finance and Accounting, Lewisville , Customer Service Representative, Sales , Lewisville, Texas

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