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Customer Service Representative

Company: BayMark Health Services
Location: Lewisville
Posted on: October 15, 2020

Job Description:

Exciting Opportunity to join our growing Team of Substance Abuse Advocates!BayMark Health Services is the largest outpatient provider of opioid treatment services in North America. We are looking for compassionate and articulate individuals to guide and motivate people to begin their path to recovery. Based in Lewisville, Texas, you will be part of a state of the art Contact Center Team providing best in class customer service to individuals and families seeking treatment. If you are passionate about fighting the opioid epidemic, have outstanding communication skills, a caring personality, and the desire to encourage and support others through this life changing process, we want to meet with you.JOB SUMMARYResponsible for promoting the appropriate treatment and locations. Serves as the initial point of contact for prospective patients, families, and referral sources to gain information about our treatment programs. Gathers and exchanges information, records data using online forms and databases, and schedules services. Care Advocates are warm, compassionate, and engaging individuals with excellent listening and communication skills. Care Advocates also appreciate the difficulties people with substance use disorders (SUD) have in deciding to stop using drugs and seeking treatment for their addiction. Care Advocates are responsible for educating prospective patients, their family and support person(s) about treatment options and the importance of making this life saving decision. Care Advocates are also entrusted with the responsibility of motivating patients to choose treatment utilizing consultative sales techniques including listening, trust-building, and needs assessment, to guide them to schedule an appointment.Knowledge and ResponsibilitiesAnswer calls from prospective patients, family members, and support persons to identify and schedule the best treatment option for that patient.Listen carefully to understand the individual's life situation and drug use history.Use a broad range of consultative sales techniques to build rapport and trust with the caller.Educate the patient/family/support person on the grave and life threatening disease of addiction.Has the ability to accurately collect, document and assess information from callers and explain treatment options and services specific to their need.Possess interpersonal skills, professional attitude, and an appreciation for the challenges people suffering with OUD.Able to recognize signs of suicidality and immediately implement protocols.Act as a SME (Subject Matter Expert) on all services offered.Serve as patient advocate, representing the patients' needs and concerns.Work collaboratively with other departments to ensure a positive patient experience.Facilitate access to the appropriate treatment center; follows-up with patients to confirm appointments, provide additional information regarding services, and address unresolved inquiries.Ability to empathize, acknowledge and convey compassion in all call interactions.Maintain appropriate professional boundaries with callers at all times. Qualifications Passionate about fighting the opioid epidemic and excited to have the opportunity to play a direct role in getting patients into treatment. Minimum of two years' work experience in sales, preferably in a service-related industry, is preferred.Preference is given to candidates with previous experience in a Substance Use or Mental Health treatment setting.Required Education: Minimum Associates degree from an accredited college, Experience with Salesforce a plus.Attention to detail.Ability to multi-task to speak with callers, type responses, operate software systems, and toggle between multiple windows while providing appropriate responses.Must be proficient in Microsoft Office including Word, and Excel. Benefits:Competitive salaryComprehensive benefits package including medical, dental, vision and 401(K)Generous paid time off accrualExcellent growth and development opportunitiesSatisfying and rewarding work striving to overcome the opioid epidemic Here is what you can expect from us:BayMark Health Services specializes in the treatment of opioid addiction. BayMark Health Services provides medication-assisted treatment services in a variety of modalities and settings through our divisions: BAART Community HealthCare, Health Care Resource Centers and MedMark Services, Inc. BayMark Health Services, also provides traditional primary health care services, as well as integrated primary care, in select locations.BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.PI124069321

Keywords: BayMark Health Services, Lewisville , Customer Service Representative, Sales , Lewisville, Texas

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