TRCC Emergency Call Take Professional
Company: Global Medical Response
Location: Lewisville
Posted on: January 26, 2025
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Job Description:
Job Description Summary : We invite you to join a team of highly
skilled emergency medical experts, pilots, dispatchers and
mechanics! Our mission of providing care to the world at a moment's
notice is at the heart of everything we do. We are caregivers,
first and foremost and we will be there when you need us.With more
than 38,000 employees, Global Medical Response teams deliver
compassionate, quality medical care, primarily in the areas of
emergency and patient relocation services around the world. We
provide end-to-end medical transportation as well as fire services,
integrated healthcare solutions and disaster response. JOB
SUMMARYIt is the responsibility of the Call Taker functions
primarily as a call-taker telecommunicator and is responsible for
receiving, recording and effectively managing requests for
ambulance assistance/transport from various sources. The Call Taker
will offer pre-arrival instructions as indicated.ESSENTIAL
FUNCTIONS/DUTIES* Respond to customer needs accordingly. *
Understands and adequately implements the concepts of Emergency
Medical Dispatch as published in Principles of Emergency Medical
Dispatch (and as customized by GMR) as a minimum standard of care.*
Allocates EMS (Emergency Medical Services) resources properly as
the need arises by application of appropriate decision-making rules
and approved protocols.* Responsible and accountable for
completeness and accuracy of paperwork related to his/her position
prior to completion of shift.* Responsible for accurate and
complete data entry for the shift. This will also include State Run
Report data entry as assigned.* Responsible for generating
applicable reports and checking for accuracy.* Assists in locating
scene of incidents and selecting the safest, fastest route to such
scene using all available locator aids.* Relays instructions from
supervisors, messages and emergency information.* Maintains a
current working knowledge of all company policies, procedures,
rules, regulations, and memorandums.* Follows established
parameters/formats in receiving requests for service.* Responsible
for knowledge and use of equipment, including but not limited to
the computer, printers, 911 equipment, recording devices,
telephones, and other equipment as assigned by superiors.* Adhere
to all company policies and procedures.* Maintain competency and
enhances professional growth and development through continuing
education, conferences, and seminars.* Maintain positive behaviors,
approaches, attitude and commitment to interpersonal service toward
customers, visitors, and coworkers.* Adherence to and compliance
with information systems security is everyone's responsibility. It
is the responsibility of every computer user to: Know and follow
Information Systems security policies and procedures. Attend
Information Systems security training, when offered. Report
information systems security problems.* Perform other duties as
assignedQUALIFICATIONSExperience:* One(1) Year as an EMS or Public
Safety DispatcherEducation:* High School Diploma or
EquivalentSkills:* Skilled in reading and writing English* Ability
to communicate clearly on the radio and telephone.* Ability to
record, transmit, and report information accurately.* Ability to
efficiently utilize all equipment assigned to him/her.* Ability to
manage multiple tasks simultaneously.* Possess good typing skills
with speed and accuracy necessary to efficiently process emergency
and nonemergency calls.* Ability to understand basic computer
applications.Credentials/Licenses: - Job Description : WORKING
CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS
Working Conditions:
Physical Demands:
Mental Requirements:
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
* Patient Care - We continually earn the privilege to care for our
patients. It is at the forefront of everything we do.
* One Team - We respect each other and achieve together what no
individual can alone.
* Innovation - We are driven to develop solutions that inspire
progress.
* Vigilance - We will never waver in our commitment to safety and
preparedness in the fulfillment of our duties.
* Ownership - We are accountable for what we do and take pride in
how we do it.
* Citizenship - We are dedicated to being good stewards in the
communities we serve.
REPORTING RELATIONSHIPS
Reports to: Communications Manager/Supervisor
Interrelationships: Dispatch
If your passion assisting with helping the community in their time
of need where every second counts, apply today!
EEO Statement
Global Medical Response and its family of companies are an Equal
Opportunity Employer, which includes supporting veterans and
providing for individuals with a disability. Check out our careers
site to learn more about our benefit options, which include
medical, vision, dental, 401k, disability, FSA, HAS, EAP, vacation
and paid time off.
Keywords: Global Medical Response, Lewisville , TRCC Emergency Call Take Professional, Other , Lewisville, Texas
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