Order Fulfillment Specialist

Company: Orthofix
Location: Lewisville
Posted on: May 23, 2023

Job Description:

Why Orthofix?

We are a leading global spine and orthopedics company with a premier portfolio of biologics, innovative spinal hardware, bone growth therapies, specialized orthopedic solutions and a leading surgical navigation system. Our combined company is over 1,600 strong, with products distributed in 68 countries worldwide and a global R&D, commercial and manufacturing footprint, and this is just the beginning!

Come join our global team of dedicated professionals who through their extraordinary efforts demonstrate every day their commitment to our mission of improving the lives of patients. At SeaSpine and Orthofix our culture is built around Integrity and the core beliefs we live by: Exceed Expectations, Work Together, Be Respectful, Get Lean and Have Fun!

How you'll make a difference?

The Order Fulfillment Specialist will provide logistical support to all sales representatives for inventory requests. Focus will be on complete inventory management based on providing the instrumentation and implants needed to support surgeries. Duties will include order fulfillment through the related administrative duties to enter, ship, track, and expedite orders with an investigation into any delivery delays. The Order Fulfillment Specialist will also track inventory returned to fully reconcile sets after usage and manage any discrepancies. Routine review of transactional details will be required to maintain accuracy, service, and quality standards and to meet service level agreement targets.

What will be your Duties and Responsibilities?

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Evaluates all loaner and consignment inventory requests - proactively communicating and confirming all tray configuration set/part needs for the Sales Rep.
• Manages regional inventory levels with a limited volume of assigned account portfolios.
• Coordinates and processes implant and instrument set requests for scheduled surgeries, prioritizing available inventory based on delivery requirements.
• Regularly updates distributors and sales representatives on the status of inventory orders.
• Understands and proactively educates distributors on par levels for inventory, adjusting inventory requests accordingly and in partnership with the Sales Rep's needs.
• Provides courier coordination for priority loaner inventory requests with consideration to travel time and sterilization window requirements.
• Optimizes circulation of loaner pool inventory to meet surgery needs with ongoing communication and expected return dates.
• Maintains reconciliation of loaner inventory kits upon field transfer or return to the warehouse.
• Restocks loaner field inventory only as necessary for additionally booked surgeries.
• Processes additional transactions and return authorization requests as needed.
• Manages late loaner list as defined by departmental turn-around times.
• Manages "clean" RSM and MedEd inventory by maintaining little to no inventory in locators past the specified surgery case dates.
• Cancels all order lines for products not shipped when surgery has already taken place, or when inventory will no longer be needed.
• Manages Limited Market Release product lines.
• Logs field complaints in a timely manner as per regulatory requirements.
• Establishes and maintains an outstanding relationship with distributors and regional sales managers.
• Resolves routine escalations courteously and effectively.
• Provides service to customers after normal office hours (within a rotation schedule) via cell phone and laptop.
• Analyzes orders for accuracy, investigate questionable data, and takes corrective action when required.
• Performs a variety of complex duties requiring initiative and a significant amount of judgment via problem-solving and decision-making, affecting revenue and customer loyalty.
• Consistently meets departmental Key Performance Indicators and Quality standards.
• Develops and maintains a working knowledge of all product lines.
• Interfaces effectively and professionally with both internal partner and external partners, building stable working relationships.
• Performs additional tasks as assigned by the supervisor.
• Learns and applies company policy and procedures to resolve routine issues.
• Completes all compliance and department-related OrthoLearn courses on time.
• Attends all departmental and company-wide meetings.
• Regular attendance is required with adherence to scheduled shift.
  
  What skills will you need?
  
  • Strong organizational skills.
  • Detail oriented with an emphasis on quality.
  • Strong time management and task management skills.
  • Strong analytical and critical thinking skills, with an emphasis on problem-solving and decision-making abilities.
  • Able to multi-task, with effective focus and follow through to completion of task.
  • Professional communication skills are required, with the ability to interface with company personnel at all levels of the organization.
  • PC and typing skills required.
  • Working knowledge of Excel.
    
    Nonessential Skills, Experience, and Qualifications:
    
    • 2+ years of experience in field inventory support and customer service preferred.
    • Knowledge of ERP (Oracle) and Surgical Scheduling/Field Inventory Management applications.
    • Knowledge of anatomy and medical terminology.
      
      Physical Demands and Work Conditions:
      
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      
      • Regularly required to sit for extended periods of time.
      • Occasionally required to stand, walk, and use business equipment daily such as PC, copier, fax, telephone, etc.
      • Occasionally required to reach overhead, bend, and lift objects of up to 20 lbs.
      • Eyesight and hearing must be correctable to standard levels.
        
        We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.
        
        This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

Keywords: Orthofix, Lewisville , Order Fulfillment Specialist, Other , Lewisville, Texas