Claims Adjuster I
Company: DriveTime
Location: Lewisville
Posted on: May 23, 2023
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Job Description:
**DriveTime Needs a SilverRock Claims Adjuster!**
Headquartered in Tempe, Arizona, DriveTime is the largest privately
owned used car sales and finance company in the country (yes, we
are THAT good)! With more than 130 dealerships, 3 operations
centers and 20 reconditioning centers across the nation, our 5,000+
employees are focused on getting the right customer in the right
car, at the right terms.? With over 25 years of industry experience
and our dedication to streamlining the purchase process, we're
redefining what it means to buy and finance a used car.
**So, who is SilverRock!?**
SilverRock is the exclusive vehicle warranty provider for both
DriveTime and Carvana. We pride ourselves on delivering world-class
customer service with a focus on growth and continuous improvement
of our organization. As motivated as we are to provide the best
service possible to our customers, we are just as focused on making
this the best place possible to start a career for our employees.
Thats why were looking for talented individuals like yourself to
join our team!
**Thats Nice, But Whats the Job?**
In short, as a Claims Adjuster, you will use your knowledge of
vehicle systems and repairs to validate, approve, and authorize
payment for repair recommendations on warranty claims. Youll work
over the phone with service advisers and technicians to ensure
correct repairs are performed to help get our customers back on the
road, so **automotive experience is a must!**
Heres the details:
+ Utilize prior experience in the automotive field, along with
technical resources, to understand and validate repair
recommendations
+ Demonstrate a strong understanding of vehicle repair shop
procedures and practices; including labor guides and part
prices
+ Utilize strong communication and negotiation skills to ensure
claims are adjudicated within department standards
+ Demonstrate proficiency in typing and computer navigation between
multiple programs, as well as comfort working on the phones
+ Contribute to team success by meeting personal performance goals
and demonstrating teamwork in a fast-paced call center
environment
+ Maintain a sense of urgency and drive to problem solve, with the
customer in mind
**So, What About the Perks??Perks matter.**
+ **Work From Home.** Youll work directly with co-workers from
multiple states and 100% work from home is available. Work from
home requires a conducive and quiet workspace with no distractions
and reliable and secure internet. Occasional days in-person,
in-office may be required, depending on location and role.
In-office and/or hybrid arrangements are available in Phoenix, AZ
and Dallas, TX. Work from home does require you to work from the
address you use for employment (must be in one of the states
SilverRock employs from).
+ **11 days of PTO and 6 paid Holidays.** Because who doesnt love
time off? This also increases with tenure.
+ **Medical, Dental and Vision.** The company pays a nice chunk of
your premiums to keep the cost as low as possible for our
employees.
+ **Other Benefits** like 401(k), company paid life insurance, and
short and long-term disability.
+ **Scheduling.** Youll get a set schedule Monday through Friday,
with a rotating Saturday! Based on business needs, there may be
days well ask your schedule to be flexible or request overtime.
+ **Tuition Reimbursement.** We encourage growth and development,
not only in your career with us but also your formal education.
+ **Casual Dress.** Come dressed in jeans (youll fit right in with
the rest of us).
+ **Wellness Program.** We want our employees to be the best
versions of themselves. Thats why we offer a Wellness Program that
includes B12 shots, teeth cleanings, biometric screenings and much
more!
**So What Kind of Folks Are We Looking for?**
+ **Passionate and goal-oriented.** We are looking for someone that
is enthusiastic about their career and is passionate about meeting
and exceeding their goals.
+ **Excellent verbal and written communication skills.** The
ability to talk and write with confidence, charisma, and competence
to a wide variety of audiences.
+ **Agile in a fast-paced environment** . We move, and we move
quickly. Thriving in and contributing to an environment that never
stops is a must.
+ **Plays well with others.** You will be working in a
high-functioning team environment. We work together and we win
together.
+ **Works well in a time crunch.** There will be multiple
time-sensitive requirements and you will need the ability to meet
deliverable due dates.
+ **Fantastic problem solver!** Some calls will be challenging.
Your goal is not only to find the problem but more importantly,
find the solution.
+ **Positive emotional resilience.** This is an environment where
you will be faced with challenging calls on a daily basis. We want
to make sure you have the ability to rise past them while
maintaining an optimistic attitude.
**The Specifics.**
+ High School diploma required; Associate or Bachelors deree is
preferred
+ 3 + years of experience with current automotive mechanical and
diagnostics
+ Hourly pay $23.00, with Degree $24.00
And when it comes to hiring, we don't just look for the right
person for the job, we seek out the right person for DriveTime.
Along the way, we provide plenty of opportunity to be creative and
grow professionally in a fun, high-energy environment.
_Hiring is contingent upon successful completion of our background
and drug screening process. DriveTime/SilverRock is a drug-free,
tobacco free workplace and an Equal Opportunity Employer._
And when it comes to hiring, we don't just look for the right
person for the job, we seek out the right person for DriveTime.
Buckle up for plenty of opportunities to grow in a professional,
fun, and high-energy environment!
Hiring is contingent upon successful completion of our background
check and drug screen process. DriveTime is a drug-free,
tobacco-free workplace and an Equal Opportunity Employer.
Keywords: DriveTime, Lewisville , Claims Adjuster I, Other , Lewisville, Texas
Click
here to apply!
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