Front Desk Associate - Pet Resort

Company: Destination Pet, LLC
Location: Lewisville
Posted on: March 16, 2023

Job Description:

Front Desk Associate - Pet Resort Description *We are Destination Pet, a nationwide company founded in 2016 by a team of professionals who have more than a century of combined experience and innovation in the pet services industry. These services include everything from day care to boarding, training to grooming, and home care to veterinary care.**We are looking for a Receptionist to join Our Pack at Canine Courtyard in Lewisville, TX! Apply today for immediate consideration.***REPORTS TO:** General Manager***Core Responsibilities*****:*** Supports Mission, Vision and Values of Destination Pet.* Sells the services and products of the facility to prospective customers.* Tours prospective clients and visitors through the facility.* Answers the telephone, receives and provides appropriate information according to established procedures.* Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.* Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.* Explains company and facility policies to customers in a positive manner.* Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.* Escorts pet guests to/from their enclosure and provides water as needed.* Operates the Point-of-Sale system.* Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.* Completes all required training and attends training sessions as needed/assigned.* Treats customers, guests, visitors and co-workers in a professional, courteous manner.* Assists other associates as needed.* Performs other duties as assigned.**REQUIREMENTS:*****Expertise & Experience:**** Minimum of 1-year experience in a customer service role or retail sales experience.* Must have ability to resolve problems quickly and professionally.* Must have strong communication and interpersonal skills.* Customer Service experience a plus.* Must have excellent telephone skills.* Must be able to utilize a multi-line phone system and work on a computer system.* Displays a professional manner at all times.***Physical:**** Must be able to work evenings, weekends and holidays.* Must frequently lift 40 pounds.* Must be able to be on feet eight hours per day.* Must be able to stand, walk and climb stairs frequently.* Must be able to handle dogs on leashes.* Must be able to work in an environment with exposure to disinfectant/sanitation

Keywords: Destination Pet, LLC, Lewisville , Front Desk Associate - Pet Resort, Other , Lewisville, Texas