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Senior UX Designer (Remote)

Company: USAA
Location: Lewisville
Posted on: January 25, 2023

Job Description:

Purpose of JobDrives work within hard-working, cross-organizational teams by applying sophisticated knowledge and experience in the practice of human-centered design. Synthesizes the work of a multi-disciplinary team to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design by building trust-based relationships that influence the alignment of collaborators across projects, teams, and functions.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Colorado Springs, CO or Charlotte, NC. This position also has the option to be remote.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Drives the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.
  • Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve useful outcomes.
  • Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.
  • Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
  • Works autonomously to create complete member experiences demonstrating extensive knowledge of interaction design, visual design, and/or content design.
  • Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.
  • Mentors developing designers across the Chief Design Office. Provides constructive day-to-day feedback to team members.
  • Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.
  • Stays abreast of current digital and mobile technology trends, in the area of application architecture with standard methodologies within the digital development ecosystemMinimum Qualifications:
    • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
      • 6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
      • Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
      • A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.
      • Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
      • Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.
      • Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
      • Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
      • Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
      • Highly organized, with the ability to work on multiple projects/task at once while facilitating a diverse group of employees.
      • Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.Preferred Qualifications:
        • Direct experience with SAAS, PAAS, CRM, B2B, for large scale Enterprise applications
        • Experience contributing to a design language system
        • Systems thinking expertise and knowledge of service design practices
        • Expertise with cross-functional collaboration and driving consensus
        • Experience synthesizing insights into custom interactions
        • Experience partnering with agile teams through executionThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000*.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit Relocation assistance is not available for this position.USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Lewisville , Senior UX Designer (Remote), Other , Lewisville, Texas

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