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Referral Representative I

Company: Quest Diagnostics
Location: Lewisville
Posted on: January 22, 2023

Job Description:

Referral Representative I - Lewisville, TX - TUESDAY-FRIDAY 10:00AM-6:30PM SATURDAY 7:00AM-3:30PMHandle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.

  • Retrieve, sort and process specimens for shipment to referral laboratories.
  • Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
  • Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
  • Responsible for filing departmental documents.
  • Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
  • Report laboratory results using established protocols.
  • Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
  • Perform investigations and provide resolution to complex Referral Testing issues.
  • Research test availability using established protocol for selecting a referral vendor.
  • Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
  • Communicate all tests not performed TNP's and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
  • Identify and escalate Reportable Quality incidents to supervisors.
  • Maintain work area in a safe, functional and sanitary condition.
  • Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
  • Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. QUALIFICATIONS Required Work Experience: Minimum one (1) to two (2) years clinical laboratory experience. Preferred Work Experience: Customer service and/or medical background preferred. Physical and Mental Requirements:
    • The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
    • Ability to stand and work at the bench for long periods of time.
    • Frequent walking and/or standing. Knowledge:
      • Basic understanding of the operations of Client Services and Specimen Processing.
      • Thorough understanding of Referral Testing.
      • Basic medical terminology applicable to clinical laboratory. Skills:
        • Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
        • Demonstrate strong independent problem-solving skills.
        • Interpersonal skills necessary to deal courteously and effectively with supervisors, co-workers and clients.
        • Communication skills necessary to handle telephone inquiries from clients and vendors.
        • Ability to deal with patient and client information in a confidential manner.
        • Good data entry skills required.
        • Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems. EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS 8

Keywords: Quest Diagnostics, Lewisville , Referral Representative I, Other , Lewisville, Texas

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