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Client Solutions Specialist

Company: Experis
Location: Lewisville
Posted on: January 21, 2023

Job Description:

Experis, a Manpower Group company has an exciting contract opportunity with one of our Key Financial clients It is a Fortune 100 financial services organization that is the leading financial services provider for individuals and companies in the academic, research, medical, cultural, and governmental fields.Title: Client Solutions SpecialistLocation: Lewisville, TXDuration: 1 year with the possibility of extensionThe Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.Key Responsibilities and Duties

  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
  • Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.Apply Now

Keywords: Experis, Lewisville , Client Solutions Specialist, Other , Lewisville, Texas

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