Customer Service Specialist
Company: Kuehne Nagel
Location: Lewisville
Posted on: October 10, 2021
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Job Description:
If you have great communication skills and enjoy solving
problems, then this may be the role for you!Your Role
The Customer Service Representative (CSR) is the primary contact
for any customer. The CSR is responsible for intercepting orders,
keying orders in to system, conducting follow-up phone calls to
requestors. The CSR is responsible for all communication between
the various departments within the company and its customers and,
therefore must exercise the highest quality of phone etiquette.
This position requires a high degree of quantifiable and
qualifiable results with regard to accurate, complete and timely
response to internal and external Distribution Center reporting.
Your Responsibilities
-Processes orders for material or merchandise received by mail,
fax, e-mail, EDI or
telephone from customer or company employee.
-Compiles sorts and verifies accuracy of data to be entered.
-Examines records such as bills, computer printouts, bills of
lading and related
documents and correspondence and informs customer of unit
prices, shipping dates,
anticipated delays and any additional information needed by
customer using mail, e-
mail or telephone.
-Enters order into automated system and computes total cost for
customer. Records
or files copy of orders received as requested.
-Confers with warehouse or common carrier personnel to expedite or
trace missing
or delayed shipments.
-Compiles statistics and prepares various reports for
management.
-Investigates overdue and damaged shipments or shortages in
shipments for customers
and/or common carriers.
-Analyzes complaints concerning billing or service rendered,
referring complaints of
service failures to designated departments for investigation,
updating customers on a
timely basis.
-Provides back up support for all accounts other than primary.
Your Skills and Experiences
-Knowledge of Windows-based order entry system
-A minimum of 2 (two) years’ experience in customer service
-Effective written and verbal communication skills
-Intermediate skills in Microsoft Word and Microsoft Excel
-Experience with AS400 or any Warehouse Management System (WMS)
experience
is highly desired
-Exercises initiative in following up on pending issues and
orders
-Ability to effectively solve problems
-Ability to establish priorities and multi task
-Must have intermediate to advance knowledge of Excel
spreadsheets
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits
package, employee discounts, tuition reimbursement, excellent
training programs and a highly dynamic global work environment.
Keywords: Kuehne Nagel, Lewisville , Customer Service Specialist, Other , Lewisville, Texas
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