LewisvilleRecruiter Since 2001
the smart solution for Lewisville jobs

Customer Service Representative

Company: Greyhound
Location: Lewisville
Posted on: October 7, 2021

Job Description:

The Customer Service Support Representative is the back-office support for the Greyhound Package Express Call Centers.  L2 escalated calls are also handled in this position.


Key Duties:

  • Provide Package Express quotes, tracing requests, field assistance and complaints via phone/email.
  • Build online orders for Shipbybus customers in a timely manner.
  • Handle all tracing requests via phone/email and assist in Salesforce tracing queue.
  • Handle all L1 and L2 calls as they present in queue.
  • Process all email and written correspondence.
  • Log customer’s complaints / compliments into Salesforce and assist the customers complaints
  • Follow up with updated customer tracer information.
  • Provide order assistance for GPX Customers
  • Additional duties assigned by Management



  • High School diploma or equivalent.
  • 1+ years Call Center / Administrative.
  • 1+ years Customer Service experience. 

Keywords: Greyhound, Lewisville , Customer Service Representative, Other , Lewisville, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Lewisville RSS job feeds