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Tier 1 Helpdesk

Company: Caliber Collision
Location: Lewisville
Posted on: September 16, 2021

Job Description:

Insight Global is looking for a Helpdesk Technician to join the Tier 1 Helpdesk team for a client located in Lewisville, TX. This individual should have experience handling MS Office issues, login issues, password resets, equipment installations, internet outages, etc. This individual will join 6 other technicians and be a part of a collaborative team. This individual should be patient, eager to learn, and be a dynamic team player.

  • Experience troubleshooting network equipment over the phone
    • 3+ years of experience

    • Experience with Microsoft Office Products

    • Experience working with any ticketing system (30+ tickets/day)

    • Experience working in a call queue

    • Solid phone support experience

Keywords: Caliber Collision, Lewisville , Tier 1 Helpdesk, Other , Lewisville, Texas

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