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Bilingual Customer Service Associate I - Lewisville - March and April 2021

Company: Nationstar Mortgage LLC
Location: Lewisville
Posted on: May 2, 2021

Job Description:

When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 8 characters, 1 upper case letter, 1 number and 1 special character. Please make sure your name is formatted correctly and not in all uppercase.Check It Out!Ready to be a Cooper too? This might just be right up your alley!We're here to keep the dream of home ownership alive. Oh, and while we're at it, we're determined to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. They're good business. Working here isn't for people who want to punch a clock. It's for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.New Year. New Career!Passionate about service and want to build a challenging and rewarding career helping others?Mr. Cooper, a certified Great Place to Work, is currently looking for motivated candidates with remarkable communication skills who think quickly on their feet and deliver radical service to join our high-volume call center.We believe keeping the dream of homeownership alive starts with amazing customer service. Make a difference while making a living.Job DetailsRecruiting for February Call Center ClassesWork times: Between Monday-Thursday 8am - 8pm; Fridays & Saturdays 7am - 6pmSaturday, evening work and overtime involvedCompetitive hourly rate. Eligible for monthly bonus4 weeks extensive virtual training - equipment providedPost-training call volume: average 45-65 calls a dayEssential Duties - Perform a variety of functions, including:Respond quickly and effectively to customer callsBuild rapport and create positive experiencesAnswer billing and payment questionsProcess payoff quotes, mortgage verifications, late charge waivers, due date changes, etc.Educate customers on Mr. Cooper's products and servicesNavigate multiple systems to process data, verify information and document interactionsOther duties as assignedSchooling/ExperienceHigh school diploma or state accepted equivalency (GED) is required1 to 2 years customer service experienceSkills & Abilities Excellent customer service skillsAble to use a PC and phone for 8+ hours a dayEffective communication skills, including verbal, written and active listeningResults orientation in a fast-paced professional environment achieving production targetsAttention to detailGood analysis and judgment to determine the course of action applicableAt Mr. Cooper we are . . . Challengers that find a better way to get it done. Champions who deliver radical service. Cheerleaders that celebrate successes as a team.Apply today and come join us!Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.Job Requisition ID:015395Job Category:ServicingPrimary Location City:LewisvillePrimary Location Region:TexasPrimary Location Postal Code:75067Primary Location Country:United States of AmericaPosting Organization:Mr. CooperLine of Business:ServicingAdditional Posting Location(s):Alternate Requisition:No

Keywords: Nationstar Mortgage LLC, Lewisville , Bilingual Customer Service Associate I - Lewisville - March and April 2021, Other , Lewisville, Texas

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