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Deposit Operations Assoc II

Company: TIAA Bank
Location: Lewisville
Posted on: November 16, 2020

Job Description:

COMPANY OVERVIEW

As a part of TIAA's Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.

POSITION SUMMARY
Supports

Bank Operations by processing monetary transactions, maintaining existing

accounts, and handling exception processing. Perform complex transactions and

process large dollar items while providing excellent client support and

protecting bank operations. This position must possess advanced knowledge of

wire transactions, ACH transactions, Return Deposited Items, and thorough

understanding of system, policies, and procedures.

KEY

RESPONSIBILITIES:


  • Wire

    Transactions


    • Verify

      all incoming wires and notify management if discrepancies are found
    • Credit

      client accounts for incoming wires in core processing system
    • Ability

      to learn and approve wire returns. (Prior experience required)
    • Input

      data for outgoing wires on the system; release wires as appropriate in the

      Payplus wire system.
    • Extensive wire knowledge of sanctioned countries, international wire processing for IBAN and SWIFT through

      Acuity Directory.
    • Research and follow-up with clients to ensure accuracy

      and the integrity of wire instructions; handle complex wire issues.
    • Verify

      signature, security code, and available funds on outgoing wire request.
    • Communicate

      with Treasury Department regarding wire service messages, error resolution, and

      client issues.


    • Verify requests by checking signature, security code, funds

      available, payee, and mailing instructions through various systems.
    • Complete client

      requests, bank checks, closed accounts, fee charges, reversals, and waivers in

      core processing system.
    • Process express mail deliveries for bank checks when requested

      by the client or required

      per procedure; provide secondary transaction review and

      signature on check if necessary.
    • Process float adjustments to client's accounts

      through core processing system
    • Perform general ledger data entries.
    • Retrieve and process

      return deposited items through various

      systems including Electronic Advance Return Notification System and Transmission

      Return Item Processing system.
    • Process marketing credits and dormant account reactivations

      through various systems.
    • Calculate and process

      any erroneous interest

      postings/accruals on clients'

      accounts.
    • Knowledge of Exception Pricing for interest rate, service charge

      plans and product association.
    • Deal with complex client issues that have impacted account level

      to ensure client satisfaction met.
    • Review and decision

      overdrafts, non-post debit/credit items, and decision

      potential stop payment

      hits on client accounts

      using desktop exceptions and IBS Insight core

      system.
    • Verify signature, date, amounts, and endorsement on large scale

      checks and refer to either Lead or Manager.
    • Knowledge of transactions

      that will require timely returns; Automated Clearing House

      (NACHA) return codes.



      QUALIFICATIONS:

      REQUIRED:




      • High school diploma

        or GED
      • 5

        or more years of experience working in a financial institution
      • 5

        or more years of back office

        operations or wire experience


        PREFERRED:




        • College degree
        • Leadership
        • Experience with

          PayPlus payment processing systems



          Equal Employment Opportunity is not just the law, it's our commitment. Read more about the Equal Employment Opportunity Law.

          If you need assistance applying due to being visually or hearing impaired, please email accessibility.support@tiaa.org, or call (800) 842-2755.
          We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.




          Additional Information



          • Requisition ID: 1728652







Keywords: TIAA Bank, Lewisville , Deposit Operations Assoc II, Other , Lewisville, Texas

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