Technology Operations Specialist II
Company: Bank of America
Location: Plano
Posted on: April 2, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Position Summary: Looking for a resource that is able to
develop sophisticated application monitoring that helps with
detection and diagnosis of performance and availability issues of
complex software applications. Application Performance Analysts on
this team gather key performance indicators (KPIs), determine
control limits for normal operation, and create traffic light
health dashboards based on the information available Work with peer
production support teams to accurately determine thresholds that
will help fire off alerts that will notify teams of a problem
proactively Take ownership of the timelines and accuracy of
application performance indicators. Required Qualifications: 5
years of experience working with IT support preferably creating
monitoring dashboards/alerts using tools like Splunk, Application
Performance Management Tools like Dynatrace. Experience with
Programming languages Java/.NET Candidate must have excellent
written and verbal communications skills. Ability to learn new
technical skills quickly Manage multiple priorities Ability to
communicate effectively across all levels Willingness to learn and
adapt in a rapidly evolving environment Able to work independently
or as a part of the team Desired Qualifications: Exposure to
programming languages for any AI development is a bonus.
Familiarity with other monitoring tools like Glassbox, Sitescope,
Catchpoint is a plus Strong diagnostic and analytical abilities
Metric tracking experience Able to create documentation College
degree in Computer Science or Technical field Process Improvement
experience Skills: Innovative Thinking Production Support Result
Orientation Risk Management Solution Design Adaptability Analytical
Thinking Collaboration Influence Solution Delivery Process
Architecture Automation DevOps Practices Project Management
Stakeholder Management Shift: 1st shift (United States of America)
Hours Per Week: 40 Pay Transparency details US - NJ - Pennington -
1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits
information Pay range $85,000.00 - $154,300.00 annualized salary,
offers to be determined based on experience, education and skill
set. Discretionary incentive eligible This role is eligible to
participate in the annual discretionary plan. Employees are
eligible for an annual discretionary award based on their overall
individual performance results and behaviors, the performance and
contributions of their line of business and/or group; and the
overall success of the Company. Benefits This role is currently
benefits eligible. We provide industry-leading benefits, access to
paid time off, resources and support to our employees so they can
make a genuine impact and contribute to the sustainable growth of
our business and the communities we serve.
Keywords: Bank of America, Lewisville , Technology Operations Specialist II, IT / Software / Systems , Plano, Texas
