Data Center Technical Support
Company: Fiserv
Location: Lewisville
Posted on: March 18, 2023
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Job Description:
What does a sucessful Data Center Technical Support Associate do
for Fiserv?You will provide mid-level technical support in Fiserv's
Mission Critical Data Centers. In this role you will be expected to
maximize DC Ops customer facing support model across the enterprise
by providing your skills in IT solutions to include equipment
installs, cabling, and administrative support in accordance to
Fiserv DC Ops program standards. This role will also provide value
by understanding and supporting documentation and regular process
updates based on Manager and Director feedback.You're the kind of
person who has:--- Hands on experience working in a 24x7x365 high
availability data center--- Previous experience with team
SharePoint sites--- Familiarity with ITIL V3 & Change Management
principles--- Ability to collaborate with internal groups and
business units to meet data center support requirements and deliver
business value--- Ability to provide IT Technical support;
installation, problem determination, vendor management, IT Cabling
Infrastructure management supporting Hardware and Infrastructure
for distributed, storage and mainframe platforms.--- Support small
to medium size projects, follow project implementation plans,
communicate and coordinate with internal and external resources as
needed--- Work with members of the Enterprise Technology Group team
and the extended IT organization to support numerous internal and
customer facing applications--- Perform routine production and
non-production administration, monitoring, and troubleshooting of
IT Hardware.--- Understand technical documentation for
infrastructure solutions, policies, and operating procedures--- Be
familiar with current and planned architectural documentation---
Previous knowledge or understanding of a DCIM tool and it's
functionality.What you will need to have:--- Bachelor's degree or
high school/GED--- Minimum 3 years' experience working in a 24x7
-365 production Data Center--- Ability to clearly communicate
technical information--- Minimum of three years Demonstrated hands
on experience working with IT Hardware (Tier 1 ) and Data Center
specific trade tools--- Minimum of three years' experience
installing low-voltage communication cable ( Fiber - Cat 6 ), IT
Hardware and peripherals--- Able and willing to work all shifts---
Candidate must have the ability to lift 50 pound and the ability to
climb and work at heights of 6 to 12 feet.What will be great to
have:--- ITIL Professional Certification--- Travel required: Up to
10%
We welcome and encourage diversity in our workforce. Fiserv is an
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your
Forward with us.
Keywords: Fiserv, Lewisville , Data Center Technical Support, IT / Software / Systems , Lewisville, Texas
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