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Sr Technical Program Manager, ERP Operations

Company: Teladoc Health
Location: Lewisville
Posted on: June 25, 2022

Job Description:

The OpportunityTeladoc has embarked on a business and system transformation program that involves migrating from multiple legacy ERP systems to a single instance Oracle ERP platform. The company also has adopted SAFe framework for managing development and dependencies across the organization. We are looking for an Agile Project Manager with experience in ERP domain to help with supporting program increment planning and execution for legacy ERP and future state ERP build requirements.The Sr Technical Program Manager, ERP Operations has overall accountability to lead ERP run support operations. Reporting to the Director, Corporate Apps, you will work with various stakeholders and cross-functional teams to plan, schedule, manage, test, release, train and support ERP defect and enhancement requests to drive an efficient ERP platform. You will be a key stakeholder in working with the business and technology teams to deliver on functionality.ResponsibilitiesThe main areas of attention will be to drive release management, support, audit compliance, and training to improve effective utilization of the ERP landscape.The Sr Technical Program Manager, ERP Operations will need to:

  • Work with business facing and technical teams to ensure requirements are defined and clearly understood in order to then schedule for a release
  • Lead release management lifecycle including scheduling, managing, and coordinating releases across different teams and projects
  • Construct a release calendar including timelines, milestones, cadence of releases, and oversee documentation of release,
  • Manage and mitigate risks and resolve issues regarding release quality and schedule
  • Ensure teams are adhering to best practice and have a forward thinking and change management approach
  • Monitor success of releases and collect feedback
  • Ability to facilitate/manage technical and business teams toward a common goal
  • Document and train on release content to an appropriate level and to the right audience
  • Understand Enhancement requests and Production Support needs
  • Work closely with business leadership to document and prioritize application requirements to support of ongoing "run" or "business as usual" functional needs
  • Lead Level 1 Support teams and maintain support structure for global applications
  • Manage prioritized features and process for program increment (PI) planning cycle
  • Ensure all changes to applications, user access, and releases follow certified audit compliance controls and guidelines and are monitored on a monthly basis to validate process utilization and improvementLocation: Purchase, NY or Lewisville, TXRequired Knowledge/Skills, Education, and Experience:
    • 7+ years experience leveraging technology and data to positively impact business outcomes
    • 7+ years of work experience in sales or business operations and planning, ERP system implementation or related discipline
    • Demonstrated history of successful project delivery in an agile environment.
    • Demonstrate ability to work closely business at all levels while directing technical teams
    • Formal Scrum and/or Project Management training.
    • Knowledge of various project planning and tracking tools such as Azure DevOps, Trello, JIRA
    • High energy level with a hands-on approach combined with the ability to provide leadership and structure in a fast paced, dynamic environment
    • Attention to detail, organized and desire for continuous improvement and innovation
    • Confident, self-starter with ability to work with minimal direction and within a team
    • Strong communication skills
    • Strong systems aptitude and proficiency
    • Bachelor's Degree in a Computer Science, Engineering, or related technical fieldPreferred Knowledge/Skills, Education, And Experience
      • Oracle Fusion Cloud Experience, preferred
      • Excellent stakeholder business communication skills, including written, verbal and presentation skills
      • Business-fluent English language skills in speaking and writing are obligatory
      • Able to effectively lead teams and facilitate workshopsThe base salary range for this position is $110,000 - $130,000. In addition to a base salary, this position is eligible for performance bonus, RSU's, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2022. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Keywords: Teladoc Health, Lewisville , Sr Technical Program Manager, ERP Operations, IT / Software / Systems , Lewisville, Texas

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