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Advanced Technology Service Specialist (Lewisville, TX)

Company: Paladin Consulting, Inc
Location: Lewisville
Posted on: June 22, 2022

Job Description:

Paladin Consulting is currently hiring an - - - - - - - - - - - - - - - - - - - -Advanced Technology Service Specialist to join our team working onsite at our client's office located in Lewisville, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Advanced Technology Service Specialist
Work Location: Lewisville, TX
Duration: Long-term contract with option to hire
Hours: Sunday-Wednesday 5am-3pm
Education/Experience Required: Associate degree or 4 years apprenticeship or equivalent experience in the Robotics, Mechanical or Electrical field

Job Description:
The MS-SA Advanced Technology Service Specialist (ATS Specialist) works within designated Service Advantage Partner locations as the specialist on-site Service Technician. Services and repairs a variety of Partner sold equipment at customer locations, generally within a specific geographic area. The ATS Specialist will have the ability to manage Modular Control Systems, Partner Structure, perform Bot and Workstation Maintenance, manage priorities on all daily activities. Demonstrates technical expertise and provides a full range of servicing and repair following Partner agreed Standard Operating Procedures. Work with Partner Support team to proactively identify issue impacting Operations and address them during planned downtime windows. The overall job function will be to perform at a subject matter expert (SME) level of competency.

Responsibilities: Provides front-line servicing and repair of a core set of highly complex bot and workstation products.
Responsible for maintaining automated systems and software-based control systems, electrical and electronic principles.
Utilize hands-on support with electro-mechanical aptitude and a familiarity with Linux and command line to support Partner products.
Provides Partner level direct communications and interaction to support Service Advantage deal while adhering to established processes.
Required to performs other duties related to Partner Support as assigned.
Demonstrates technical expertise and provides specialist services:
Performs a full range of servicing and repair service procedures including diagnostics, installation, preventative maintenance, removal, and retrofits on a core set of highly complex products.
Demonstrates required digital competencies associated with assigned products and level assignment.
Completes technical training on new equipment as assigned.
Reviews all technical information pertaining to supported products, including new and updated information as it becomes available.
Provides advanced training: Conducts OJT (On-the-Job-Training) for new and experienced technicians as required.
Conducts technical seminars as required.


A positive influence/champion within the team/organization.
Proactively seeks ways to improve things.

Skills & Qualifications: Associate degree or 4 years apprenticeship or equivalent experience in the Robotics, Mechanical or Electrical field
Serves as a role model and always exhibits professional appearance and behavior, under the most difficult situations.
Experience and proficiency in the following areas: Automated systems and software-based controls.
Electrical and electronic principles.


Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
Blueprint and electrical schematic reading.
Knowledge of CMMS (Computerized Maintenance Management System) programs.
Preventative maintenance procedures.
PLC (Programmable Logic Controller) programs.
Industrial PC literacy.
Valid driver's license and reliable personal vehicle (mileage is reimbursed)

Preferred Qualifications: Degree from a vocational school or college with a focus in the Robotics, Mechanical or Electrical fields.
Demonstrated ability to multi-task and prioritize many different projects and workload.
Ability to work independently.
A degree of physical dexterity.
Ability to communicate effectively, (written and verbally) with peers, management, contractors, and vendors.
Must be highly self-motivated and customer centric.
Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians.

Knowledge, Skills, Abilities: Requires an excellent working knowledge of electro-mechanical devices and electronics.
Requires expert knowledge of assigned equipment.
Skilled methodical approach to resolving problems.
Possesses strong interpersonal and verbal communications skills.
Excellent customer service skills including ability to follow up to ensure closure of issues.
Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.

Working Conditions & Phsyical Demands: Typically works in a warehouse environment with adequate lighting and ventilation, and normal range of temperature and noise.
Variable shifts may also be required to meet Partners' needs as encountered/defined, overtime may be required.
Requires a regular use of a variety of tools.
May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weight up to 50 pounds.
Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder.
Overnight Travel may be required to attend, or in some cases provide, training for vendor specific equipment and devices. Overnight travel should be rare.


Parking is free.

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.

Keywords: Paladin Consulting, Inc, Lewisville , Advanced Technology Service Specialist (Lewisville, TX), IT / Software / Systems , Lewisville, Texas

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