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Senior Technical Analyst

Company: Teladoc Health
Location: Lewisville
Posted on: November 22, 2021

Job Description:

The Opportunity Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere. The Senior Technical Analyst will act as the Technical Liaison between Client Experience and Operations, Information Technology, and the client. This will include communicating with internal partners as a technical consultant on the integration of Teladoc and the client systems. This role will be accountable for meeting client deadlines for real-time eligibility, single sign on, custom landing pages, and API development. The Technical Analyst will work closely with all stakeholders to define and capture requirements to be implemented by the Development Team. This role will work with the Client Integration and Client Operations teams and management to prioritize client requirements for development. The Technical Analyst will follow the Agile development process, to define the scope of work for the Scrum team by creating user stories and developing acceptance criteria. This individual will adhere to turnaround times, quality controls and Key Performance Indicator measurements outlined within Client Operations and departmental goals. Responsibilities Pillar the Client Operations team in the development of functionality, goals, and features Investigate and organize information to determine downstream impact of payer management processes Ability to facilitate an organized flow, track, and report on multiple client development efforts concurrently Engagement in day-to-day activities with the Development Team Cornerstone the development of a prioritized product backlog, including the development of user stories, acceptance criteria and scenarios for your Development Team to create working software Facilitate communication between all stakeholders to ensure that work is prioritized appropriately to meet business goals and managing priorities of Line of Business Attend meetings with clients and internal partners during implementations and setup Work with the Client Operations management to refine backlog contents and priority Oversee Service Measurement and monitoring of Real Time Eligibility Deliver process improvement through constant review with internal partners and departments Accountable for meeting client deadlines on development, user acceptance testing, and client sign off Responsible for documenting root cause of issues and providing solutions Candidate Profile Partnering with key stakeholders to identify the solutions that meet the client needs Maintaining product backlog Advising stakeholders on options, risks, and aligning of priorities Team cross functionality with infrastructure, business users, and technology partners Creating user help for end users and internal teams Providing direction for testing of new functionality Facilitating implementation of new functionality through training and demonstrations Ability work under pressure with minimal supervision Thinking strategically to make appropriate business judgement Excellent verbal and written skills are critical to communicate technical language technical and non-technical audiences Manage relationships with a variety of partners and stakeholders Trained in agile software development processes 2+ years of hands-on experience as a Business Systems Analyst, System Analyst College degree preferred Why Join Teladoc Health? A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey. Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Focus on PEOPLE: Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position. Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members. As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding - we have a mother's room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Keywords: Teladoc Health, Lewisville , Senior Technical Analyst, IT / Software / Systems , Lewisville, Texas

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