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Data Center Technical Support-Professional

Company: Fiserv
Location: Lewisville
Posted on: January 12, 2021

Job Description:

What does a great Data Center Technical Support-Professional do for Fiserv?This role is--third shift in our Lewisville, Texas location.You'll provide advanced level technical leadership and support in Fiserv's Mission Critical Data Centers. In this role you will be expected to maximize DC Ops customer facing support model across the enterprise by providing strategic direction and performing tactical implementation of IT solutions in accordance to Fiserv DC Ops program standards. This role will also provide value by composing documentation and regular process updates based on Manager and Director feedback.You're the kind of person who has:---Hands on experience working in a 24x7x365 high availability data center---DCCA or other Industry Recognized Data Center Certification---Previous experience developing or maintaining team SharePoint sites---Demonstrated administrative capacity to translate current and new business requirements into operational process---Familiarity with ITIL V3 & Change Management principles---Ability to collaborate with internal groups and business units to meet data center support requirements and deliver business value---Ability to provide IT Technical support; installation planning, problem determination, vendor management, IT Cabling Infrastructure management supporting Hardware and Infrastructure for distributed, storage and mainframe platforms.---Identify data center operational risks and propose alternative solutions---Translate project requirements and lead implementation services to other internal IT teams---Manage small to medium size projects, create project implementation plans, communicate and coordinate with internal and external resources as needed---Work with members of the Enterprise Technology Group team and the extended IT organization to implement and support numerous internal and customer facing SaaS applications---Perform routine production and non-production administration, monitoring, and troubleshooting of IT Hardware as well as provide escalation level support to remote offices---Create technical documentation for infrastructure solutions, policies, and operating procedures---Work closely with product managers to understand product roadmaps, and recommend solutions to address future business requirements---Develop and maintain current and planned architectural documentationBasic Qualifications for Consideration:Bachelors degree or high school diploma/GED---Minimum 2 years' experience working in a 24x7 -365 production Data Center---Ability to clearly communicate technical specifications to clients and implementation teams---Minimum of two years Demonstrated hands on experience working with IT Hardware (Tier 1 ) and Data Center specific trade tools--- Minimum of two years experience installing low-voltage communication cable ( Fiber - Cat 6 ), IT Hardware and peripheralsAble and willing to work any and all shiftsCandidate must have the willingness and ability to lift 50 pounds, work from ladders and the ability to climb and work at heights of 6 to 12 feet.Learn more about Fiserv!In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today we move at the speed of life. With more than 48,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.We welcome and encourage diversity in our workforce.

Keywords: Fiserv, Lewisville , Data Center Technical Support-Professional, IT / Software / Systems , Lewisville, Texas

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