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Senior Consultant, Business Analysis Telecom (Sonexus)

Company: Cardinal Health
Location: Lewisville
Posted on: March 27, 2020

Job Description:

What Business Analysis contributes to Cardinal Health Business Analysis is responsible for deeply understanding the business in multiple functional areas and across Business Units, as well as understanding the application landscape and capabilities. They maintain relationships with the business and leverage requirements engineering practices and methods to enable improved business processes to drive business success. They align business strategies and capability needs into business and technical requirements to ensure IT systems enable the desired value. * Knows and executes best practices for business analysis processes and functions (from an industry and strategic standpoint), including requirements elicitation methods. Knows emerging trends. * Defines requirements in accordance with SDP/SDLC, management and project/ product scope. Ensures problem statements and objectives are clearly defined. Ensures requirements are aligned to project scope, objectives and strategies. * Leads elicitation sessions using variety of requirements gathering methods such as interviews, documentation analysis, surveys, site visits, business models with executives, managers, developers and subject matter experts. * Facilitates the team through the analysis of, and makes recommendations towards, complex business decisions. * Mediates across different IT teams utilizing knowledge of IT and roles and responsibilities within the organization. * Focuses on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. * Demonstrates excellent listening, communication, and facilitation skills. Accountabilities * Act as product owner for the Genesys/Verint solutions. * Perform effective analysis of new Telecom capabilities and/or changing business needs: investigate the business operations of Sonexus, identify and expose the causes behind the results achieved, and articulate the effects of those results on the business * Partner with functional experts to ensure scope is clearly defined for all Telecom build initiatives for Sonexus, or halt work after only minimal investment * Partner with IT Build/Run resources to ensure any Telecom issues are addressed and resolved in a quick manner to Sonexus standards * Partner with Customer Relationship Managers to determine how to extract value from the Genesys/Verint platforms for the business, creating sales sildes, coaching, whitepapers and general support for Telecom initiatives * Accompany the Customer Relationship Managers on client visits, presenting new offerings to potential clients and creating applicable materials. * Act as mentor to BA and technical resources from a Sonexus Telecom perspective * Partner with vendors to develop roadmaps for future Sonexus offerings. * Lead elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation in support of all build work * Partner with Subject Matter Experts to ensure User Acceptance Testing and Change Management activities are planned and acted upon for all solution delivery * Provide timely and effective communications, including appropriate status updates, to all impacted stakeholders / project partners * Convey thoughts and ideas simply and concisely; break down complex topics and translates content in easy-to-understand messages; separate what is important from what is not Qualifications * Bachelors Degree in related field or equivalent work experience preferred * 8+ years experience in related field preferred * Minimum 4 years of experience as a lead business analyst in large multi- functional / technical environments preferred * Significant hands on experience gathering requirements, creating functional specs, and building complex process flows * Strong analytical, problem solving, organizational and planning skills * Strong oral/written communicator; excellent listener * Previous work experience and functional expertise in the fields of Telecom, Call Center Strategy * Implementation experience in full life cycle, large scale projects, where the solution is integrated across different platforms * Ability to work in a team-oriented environment that includes Cardinal Health employees and external clients * Proficient PC skills; including working knowledge of Microsoft Office products and Office 365, Strong Visio experience preferred What is expected of you and others at this level * Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects * Participates in the development of policies and procedures to achieve specific goals * Recommends new practices, processes, metrics, or models * Works on or may lead complex projects of large scope * Projects may have significant and long-term impact * Provides solutions which may set precedent * Independently determines method for completion of new projects * Receives guidance on overall project objectives * Acts as a mentor to less experienced colleagues Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Keywords: Cardinal Health, Lewisville , Senior Consultant, Business Analysis Telecom (Sonexus), IT / Software / Systems , Lewisville, Texas

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