Customer Service Representative

Company: Indeed Flex
Location: Lewisville
Posted on: January 26, 2023

Job Description:

Note: This job is for Indeed Flex, but will take place at a client's worksite.We help people get jobs!Want to own your schedule and take control of your work-life balance? Join Indeed Flex, the staffing platform of Indeed - where we help connect great candidates to great clients across the world! Through our intuitive app, you can browse jobs near you and get paid directly within DAYS!We also now offer a Get $75, Give $75 Referral Program to ALL NEW FLEXERS! Terms and conditions apply Indeed Flex is seeking Customer Service Reps in Lewisville, TX for one of our dynamic clients. This position will be considered for Work From Home AFTER training based on candidate performance (at minimum 6 weeks onsite in Lewisville, TX; you will need to commute to this position daily during training).Benefits: Indeed Flex offers comprehensive benefits to all employees to fit a variety of needs and situations including:Weekly PayMedicalDentalVisionThe Customer Service Representative I, provides assistance in addressing and resolving customer inquiries for the company's products or services.Work location address: S State Hwy 121, Lewisville, TX, 75067Schedule/Shifts Available:Monday - Friday 10 am to 7 pm (CST) and Saturday 9 am to 5 pm (CST) with one assigned weekday off (will not be Monday)Performance Responsibilities:Handle inbound customer communication, troubleshooting and diagnosing concernsDetermine resolution to ensure customer satisfaction while adhering to company policiesProvide follow-up with customers to ensure overall satisfactionMaintain an accurate record and documentation of inbound telephone callsCommunicate with vendors to solve customer concernsComfortable with recurring call center tasks and high-volume call flowMeet or exceed key performance standards and quality objectivesNavigation and use of multiple programs and working cross-functionallyQualifications:High School Diploma or GEDAbility to commute to Lewisville, TX office for trainingBasic computer skills requiredCustomer service skillsCall Center experienceTech experience a plusCOVID Precautions:Masks are requested to be worn on-site if not vaccinatedTraffic flows established for social distancingDesks spaced to allow for social distancingDownload the Indeed Flex app on the Apple Store or Google Play store today!OHD-22

Keywords: Indeed Flex, Lewisville , Customer Service Representative, Hospitality & Tourism , Lewisville, Texas