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Customer Service Specialist

Company: Talent Tigers
Location: Lewisville
Posted on: November 21, 2022

Job Description:

The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.Key Responsibilities and DutiesAnswers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.Provides outstanding customer service to ensure service levels are achieved and exceeded.Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.Refers customers to published materials, secondary sources, or more senior staff.Documents customer feedback and complaints.Educational RequirementsHigh School PreferredWork ExperienceNo Experience RequiredPhysical RequirementsPhysical Requirements: Sedentary WorkJob Type: ContractPay: Up to $24.85 per hourSchedule: 8 hour shift Monday to FridayWork Location: One location

Keywords: Talent Tigers, Lewisville , Customer Service Specialist, Hospitality & Tourism , Lewisville, Texas

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