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Pharmacy Technician

Company: Teledoc
Location: Lewisville
Posted on: September 1, 2020

Job Description:

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, Teladoc Health directly delivers millions of medical visits across 175 countries each year through the Teladoc Health Medical Group and enables millions of patient and provider touchpoints for thousands of hospitals, health systems and physician practices globally. Ranked #1 among direct-to-consumer telehealth providers in the J.D. Power 2019 U.S. Telehealth Satisfaction Study and Best in KLAS for Virtual Care Platforms for 2020, Teladoc Health leverages more than a decade of expertise and real-time insights to meet the growing virtual care needs of consumers, healthcare professionals, employers and health plans.We are committed to providing our Employees with a dynamic and collaborative work environment; there is equal opportunity for learning and personal growth. Creativity and innovation are encouraged. Above all, our mission-oriented employees will be treated with the same attention, respect, values and care that we provide to our clients and members.Position Information:The Pharmacy Technician plays an integral part in ensuring superior care of patients treated through Teladoc Health. The Pharmacy Technician will apply professional knowledge in processing prescriptions ordered by Teladoc providers.Responsibilities include monitoring inbound call que, patient outreach and prioritizing work daily to ensure timely processing and escalation when necessary. This role will provide support to Teladoc Health providers, as dictated by the Teladoc Clinical Policies and Procedures and established Clinical Practice Guidelines.Additional Details About the Role:* Deliver exceptional customer service to patients and providers, representing Teladoc Health and our services in a professional, member-centric manner through a variety of communication channels including incoming and outgoing calls and emails.* Transmit prescription orders to pharmacies verbally and/or electronically in a timely manner.* Receive and assist with inbound calls from patients, pharmacies and/or providers and de-escalate as needed to a reasonable outcome for all parties.* Make outbound calls to patients, pharmacies and/or providers for any prescription order discrepancy or clarification.* Provide 1:1 support to Teladoc Health providers as needed including questions regarding established policies and procedures.* Triage tickets to determine if standing orders are required and escalate as appropriate.* Initiate and submit prior-authorization requests on-line to health insurance carrier.* Manage daily task list to meet department performance metric goals.* Maintain detailed and accurate case documentation in admin system, including description of issue and resolution.* Maintain confidentiality of issues and adheres to all applicable regulations, including HIPAA.* Other duties, as assignedTo succeed in the role you will need:* Must have strong verbal and written communication skills and ability to effectively communicate with all levels including patients, providers, team members, and senior management* Must possess strong time management and organizational skills, and be detail-oriented with a commitment to quality* Must be able to work independently but recognize when escalation is warranted* Handle confidential information with discretion* Able to multitask with regular interruptions while maintaining a high degree of accuracy* Be engaged as a team player with ability to work in a fast-paced environment* Demonstrate knowledge of healthcare and medical terminology* Possess high degree of computer literacy and ability to manage multiple systems* Willing to learn new procedures and adapt to changes in working environment* Flexibility to work outside of established hours when needed* Prior experience in a call center environment preferred* Bilingual (English/Spanish) a plusEducation/License Requirements:* Requires active Pharmacy Technician certification* Minimum 2 years' experience as a Pharmacy Technician* High school diplomaCompany Benefits:* Opportunity to Work From Home 2-3 days per week, based on performance and manager discretion* Very competitive salary & equity compensation* Excellent health, dental, vision coverage* 401k benefits with 4% employer matching contribution* 100% Paid Bonding Time for new mothers and fathers* Awesome people to work with* Becoming a part of a movement in telemedicine and building something that mattersFor a more detailed look at our company and values, visit our website at https://teladochealth.com/en/about/At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.#LI-SI1

Keywords: Teledoc, Lewisville , Pharmacy Technician, Healthcare , Lewisville, Texas

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