CUSTOMER SERVICE MANAGER SR

Company: Standard Meat
Location: Fort Worth
Posted on: May 4, 2024

Job Description:

Can you cut it with the industry leaders in meat portioning and cooking? We re always looking for sharp minds and sure hands to join our family business. We are committed to maintaining a safe, diverse, and welcoming workplace for all.----Job Title: Sr Customer Service ManagerFLSA Status: ExemptDept: Customer Service--Summary--We are seeking a highly organized and experienced Sr Customer Service Manager to lead our customer service team. The ideal candidate will have exceptional communication skills, a strong understanding of customer service principles, and the ability to motivate and support a team in delivering outstanding service to our customers.--Essential Duties and Responsibilities:Team Leadership Lead and motivate a team of customer service representatives to deliver exceptional service and meet performance targets.Training and Development Develop training programs to enhance the skills and knowledge of customer service representatives, ensuring they are equipped to handle inquiries effectively.Customer Relations Manage escalated customer inquiries and complaints, ensuring timely and satisfactory resolution while maintaining positive relationships with customers.Performance Management Monitor and evaluate the performance of customer service team, providing regular feedback and coaching to improve performance and achieve goals.Process Improvement Identify areas for process improvement within the customer service department, implementing changes to streamline operations and enhance customer satisfaction.Data Analysis Analyze customer service metrics and trends to identify areas for improvement and make data-driven decisions to enhance the customer experience.Cross-Functional Collaboration Collaborate with other departments such as sales, operations, and supply chain to ensure a seamless customer experience across all touchpoints.Quality Assurance Implement quality assurance processes to ensure consistency and accuracy in customer interactions, including monitoring calls, emails, and chats.--Education and/or Experience:Associate degree or Related Work ExperienceProven experience in a customer service management role, with a track record of success in leading and developing teams.Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers and internal stakeholders.Ability to thrive in a fast-paced environment and adapt to changing priorities.Experience with customer service software and CRM systems.A commitment to providing exceptional customer service and a passion for exceeding customer expectations embrace Unreasonable Hospitality and our Core Values.Hybrid Work Schedule At least, 4 days per month at HQ (Swift) and minimum of 4 days per month at another Standard facility (Ponder, Dallas, Saginaw, FW). Preference is to do this weekly.--Physical Demands:While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. May walk short distances.Specific vision abilities required by this job include close vision requirements due to computer work.Ability to sit at a computer terminal for an extended period. May lift small packages and other items.--Function/ Amount of TimeUp to 10 Lbs.: Under 1/3Up to 25 Lbs.: NeverUp to 50 Lbs.: NeverUp to 100 Lbs.: Never--Work Environment:Office environment----We are people powered! If you want to build strong relationships, grow professionally and personally, and produce quality, you'll enjoy your career with us!

Keywords: Standard Meat, Lewisville , CUSTOMER SERVICE MANAGER SR, Executive , Fort Worth, Texas