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Senior Manager, End User Platform Engineering

Company: Teladoc Health
Location: Lewisville
Posted on: May 18, 2023

Job Description:

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.Job SummaryTeladoc invests in bright, agile, and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We're actively seeking a talented Manager of End User Platform Engineering (EUP) to join our End User Services leadership team. This role can be remote/hybrid.As a Senior Manager of End User Platform Engineering, you'll play a key role in Teladoc's growth and long-term success by engineering solutions that continuously drive value from the O365/M365 capabilities across devices, services/solutions, and data management. You will fill a new role that leads a team of engineers. You are a leader who embraces and promotes a modern workplace that allows people to perform their roles effectively and securely from anywhere, anytime, and on anything. You are an initiative-taker with strong technical knowledge but equally focused on leadership to drive excellent customer service, continuous improvement, and optimizing the global support model.Responsibilities

  • Engineering leader: provides vision and thought leadership for the EUP Engineering team across the Teladoc business globally
  • Engineering: Lead the engineering of our end-user devices to be modern and seamlessly integrated into our digital workplace and ensure they are built, deployed, and managed in a consistent, performant, and secure manner
  • Solution Architect: An expert who designs solutions for and drives value from the Microsoft O365/M365 stack
  • Service Delivery: Collaborate with business and IT resources to analyze information and improve the employee experience surrounding end-user device utilization, performance, and behaviors based on metrics and employee feedback
  • Standards: Maintain and evolve end-user compute standards, asset lifecycles, evaluation and testing of upgrades, and implementation of new solutions to monitor, manage, and support the environment. Leverages data to drive automation and optimization initiatives across engineering capabilities, resulting in increased security and efficiency of the teams.
  • Training: Improve user awareness of IT services by coordinating training, documentation, and communication initiatives
  • Project Management: Oversee execution of projects and other related initiatives through all stages of development and implementation (like MFA, Zero-Touch Deployment, Multi-Geo, etc.)Qualifications
    • 10+ years of experience leading an engineering team in
    • 10+ years of responsibility for managing physical, virtual, and mobile devices for a Fortune 500 business (need global scope)
    • 7+ years of experience managing a Windows 10/11 environment using Microsoft Endpoint Configuration Manager and Microsoft Intune (UEM, MDM)
    • 7+ years of experience managing virtual desktop infrastructure consisting of at least one platform (i.e., Citrix, AWS Workspace, Windows 365 Cloud PC)
    • 7+ years' experience managing policy and configuration settings using Active Directory Group Policy Objects (GPOs), and Microsoft Intune (i.e., Configuration Profiles, Compliance Policies, Conditional Access Policies)
    • 7+ years of experience with Microsoft 365 tools and administration: MS Teams, SharePoint Online, Exchange Online, Forms, Planner, Flow, etc.
    • 5+ years of security - Active Directory including group policies and CIS benchmarking, Standard Operating. Environment (SOE), Device Hardening (PCI and NIST Standards)
    • 2+ years of experience managing a Mac environment using Jamf and Apple Business Manager Virtual Desktop and Virtual App Delivery: VMWare, Citrix, WaaS, Azure Virtual Desktop, Nutanix Frame
    • Strong experience in PowerShell and Scripting to support administration and automation of Active Directory and Office 365 Technologies (MSOL, Exchange, SharePoint, and OneDrive ETC)About You:
      • Operate with urgency
      • Superior customer service mindset and solution delivery focus
      • People leader capable of identifying, building, developing, and nurturing great talent
      • Great communicator with the ability to interact with a wide variety of stakeholders and present the business side of technical topics to diverse audiences
      • Ability to influence others and lead geographically diverse teams
      • Ability to build consensus in a team of highly skilled technical individuals
      • Working knowledge of endpoint operating systems components and demonstrable experience in establishing and managing configuration baselines aligned with industry-standard benchmarks
      • Thirst for learning and personal developmentThe base salary range for this position is$115,000 - $150,000.In addition to a base salary, this position is eligible for a performance bonus, RSUs, and benefits (subject to eligibility requirements) listed here:. Total compensation is based on several factors, including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.Why Join Teladoc Health?A New Category in Healthcare:Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.Focus on PEOPLE:Teladoc Health has been recognized as a top employerby numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.Diversity and Inclusion:At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Growth and Innovation:We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available

Keywords: Teladoc Health, Lewisville , Senior Manager, End User Platform Engineering, Executive , Lewisville, Texas

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