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Director National Accounts - ECP Channel

Company: Columbia Association, Inc.
Location: Lewisville
Posted on: March 19, 2023

Job Description:

Director National Accounts - ECP Channel Lewisville, TX, USA Req #1272 Wednesday, June 29, 2022 HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting- edge technology we provide tailored optimized experiences - both for the eye care professional and the spectacle wearer. HOYA Vision Care - North America is seeking an experienced National Accounts Director - ECP Channel to represent our complete line of optical lenses and laboratory services to the eye care professionals. The Director of National Accounts is responsible for leading the team of strategic account managers and managing the relationship with strategic partners and customers. The Director of National Accounts will be the key point of contact with strategic accounts and partners' senior leadership. The Director of National Accounts is also responsible for achieving sales objectives and growing sales volume for Hoya Vision Care products and services within targeted strategic accounts and partners, as assigned. The Director of National Accounts will lead the Strategic Account Managers in the process of onboarding new customers and expanding customer coverage within strategic partners and groups. ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Key point of contact with strategic accounts and partners' senior leadership.
  • Leading strategic account managers.
  • Sales performance and customer relations of strategic partners and customers.
  • Developing a trusted advisor relationship with the strategic customers and partners to help them not only grow their branded products sales but their overall business.
  • Developing and maintaining strong working relationships with their lab partners to ensure successful customer relations and achievement of sales objectives.
  • Work with the strategic account managers so they can consistently achieve established sales goals.
  • Communicating with District Sales Managers, Regional Sales Director & SVP Sales on an ongoing basis regarding plans of action. Account PLANNING:
    • Monitors and analyzes market to determine account volume, potential and needs.
    • Monitors key competitor activities within the region including understanding competitor pricing in the marketplace and gathering competitive intelligence that is readily available in the marketplace that is not protected in nature.
    • Possesses detailed understanding of strategic partners and strategic customers, potential opportunities, and needs, and creates credibility in business planning activities.
    • Supports the building and implementation of growth strategies for key customers and partners. Reviews plans with Strategic Account Managers on a quarterly basis.
    • Effectively utilizes analytical tools and software applications to manage Territory accounts (Power BI and SFDC). Account SERVICE:
      • Works with the strategic account managers to anticipate customers and partner needs/issues, addresses proactively, resolves customer issues in a timely manner and uses the opportunity build a stronger relationship.
      • Effectively completes requested tasks from management and corporate office in a timely manner.
      • Plan and execute training and development programs that will accelerate the sales performance of higher volume accounts currently using HOYA products
      • Analyze and identify ASP growth or additional SOW opportunities with existing customers and implement training and education initiatives to increase sales.
      • Establish a trusted advisor relationship with key customers and partners to help them not only grow their branded products sales, but their overall business.
      • Utilize corporate tools and applications to document, plan, monitor, and meet objectives. KEY COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies:
        • Technical Knowledge - Possesses exceptional technical knowledge; demonstrates the ability to convey that knowledge in a manner appropriate to any audience; would be recognized as a product "expert" among professionals with extensive optical training.
        • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
        • Customer Service - Manages difficult or emotional customer situations professionally; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
        • Interpersonal Skills - Focuses on solving conflict professionally by not blaming others; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
        • Oral Communication - Speaks clearly and persuasively; demonstrates strong group presentation skills; responds well to questions; participates in meetings.
        • Written Communication - Demonstrate the ability to produce well written customer programs and documentation.
        • Judgment - Displays willingness and ability to make thorough business decisions; exhibits sound and accurate judgment; makes timely decisions.
        • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
        • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at account meetings and on-boarding appointments prepared and on time.
        • Dependability - Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments and commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. EDUCATION AND QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Bachelor's Degree preferred but not required
          • Demonstrated sales results with a minimum of 5 years outside sales experience
          • Excellent organizational skills, with emphasis on priorities and goal setting
          • Strong proficiency in Microsoft Word, Excel, and PowerPoint
          • Superior presentation and communication skills, both written and verbal
          • Customer service or client relations experience strongly preferred
          • Must be able to travel up to 75% of the time and have an acceptable Motor Vehicle Record (MVR) per Hoya's MVR policy as driving is an essential job function. Applicants who are offered a job with HOYA Vision Care will be tested for drugs as part of the post-job offer employment screening process.
            HOYA is an Equal Opportunity Employer

            At HOYA, our foundation is built upon a diverse and inclusive work environment. Together, our differences are key to maintaining an inclusive culture that supports and inspires employee's uniqueness. Our differences ignite our innovation and connects us to our diverse customers and communities we serve.

            We're passionate about maintaining an inclusive work environment, not only because it's the right thing to do, it promotes and celebrates differences. We are also committed to providing equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, disabilities, ages, philosophies, and veteran statuses at all levels of the organization.

            Hoya and Seiko Optical is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer and compensation to all qualified applicants and employees without regard to age, race, color, national origin, religion, gender, handicap or disability, or any other category protected by federal state or local law.

Keywords: Columbia Association, Inc., Lewisville , Director National Accounts - ECP Channel, Executive , Lewisville, Texas

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