Service Manager
Company: Tru Green
Location: Lewisville
Posted on: January 25, 2023
Job Description:
101140445 E Jones St, Lewisville, Texas 75067Job
DescriptionTruGreen is committed to providing personalized
attention for our associates. We focus on developing our people by
building proud, dynamic teams while helping associates reach their
personal and professional goals. We continuously strive to make
TruGreen an employer of choice and "a great place to work!"Position
OverviewProvides quality and timely service to the customer through
the recruitment, training, and supervision of a team of lawn care
specialists. Provides effective coaching and development of field
staff so that they may positively impact customer retention through
exceeding customer expectations.Responsibilities
- Evaluates the quality of service provided to customers and
develops procedures to minimize customer complaints. Ensures
diplomacy concerning customer service-related concerns.2. Coaches
and develops lawn specialists and trainees. Works with other
managers to identify ways to reduce customer cancellations.3.
Recruits, interviews and selects personnel needed to efficiently
staff the service function. Evaluates performance, makes salary
recommendations, and administers disciplinary actions consistent
with company policy.4. Plans and conducts new hire and on-going
training for service personnel in customer service skills,
technical skills, safety policies, and procedures.5. Supervises a
team of technicians to ensure service (production and sales) goals
are met. Maintains positive morale among personnel and actively
promotes teamwork.6. Examines associate work for accuracy,
neatness, and conformance to best practices as well as company
policies and procedures.7. Determines work procedures issuing oral
and written instructions. Expedites workflow by coordinating the
sharing of information between customer and field technician.
Prepares work schedules and assigns and monitors duties to service
personnel for efficiency.8. Prepares composite reports from
individual reports of subordinates. Conducts daily and weekly
management meetings.9. Ensures that a safe workplace is provided
for all associates by ongoing training and adherence to company
policies.10. Maintains Department of Transportation Pre/Post Trip
Inspection and Drive Qualification files. Ensures current licensing
is maintained by all associates as required by company policy/state
and/or federal law.Education and Experience Requirements Associates
degree in a business-related discipline and two (2) or more years
of related experience in lawn/horticulture/agronomy/lawn care
services required, or an equivalent combination of education and
experience. 2+ years of supervisory management experience required
Certificates, licenses, and registrations as required by federal
and state law Bachelors degree and sales experience preferred
Requires extensive local travel. Valid, permanent drivers license
from state of residence and a clean driving record per company
standards are required. Current liability auto insurance required.
Must be able to obtain and maintain a valid DOT medical card. Must
be 21 years of age by date of hire. Knowledge, Skills, and
Abilities Excellent verbal and written communication skills Ability
to communicate effectively at all levels of leadership and with
front line staff Excellent leadership skills in team building,
selecting talent, training, mentoring and developing a sales team,
executing goals Excellent time management skills Practical
knowledge of service industry and experience in developing and
executing sales plans Business process analysis skills Computer
skills with Microsoft Office applications (Word, Excel, Outlook,
PowerPoint)Physical Demands & Working ConditionsThe physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Regularly required to: Sit or stand Walk on uneven
surfaces or climb stairs for an extended period of time Use hands
and arms to handle, feel or reach Speak and hear Use vision
abilities for close, distance, color, peripheral, depth, and focus
Lift up to 50 lbs independently Push and pull equipmentOccasionally
required to: Stoop, kneel, crouch or crawlNoise level Moderate to
loudAdverse Conditions Subject to outdoor weather conditions which
may include extreme cold, extreme heat, or wet conditions Subject
to exposure to animals and insects Regularly exposed to chemicals
using appropriate safety equipment Occasionally work near
mechanical or moving partsTruGreen is committed to Diversity and
Inclusion. We encourage diverse candidates to apply to this
position.We are an Equal Opportunity/Affirmative Action Employer -
Minorities/Females/Protected Veterans/Individuals with
Disabilities. To learn more, Click Here
(https://trugreen.phenompro.com/us/en/eeoc-and-eeo-policy) or to
request an application accommodation, Click Here
(https://trugreen.phenompro.com/us/en/disabilities-accommodations)
.California Residents: for information on personal data we collect
as part of the application process, Click Here
(https://trugreen.phenompro.com/us/en/california-consumer-privacy-act)
.TruGreen performs pre-employment testing.To view our disclaimer,
https://trugreenjobs.com/us/en/disclaimerWe offer growth, both for
your career and your community. TruGreen is the nation's largest
and most comprehensive provider of lawn and landscape services. We
are proud to have over 200 branches across the country so that you
will find opportunities with us no matter where life takes you.
Plus, we offer competitive pay and a comprehensive benefits
package, including medical, dental, vision and 401k plans. With our
small-company feel, tight-knit communities and 40 years of
time-tested training, you will have everything you need to grow
your career with us at TruGreen. Having trouble searching on this
site? Please go to trugeenjobs.com
(https://www.trugreenjobs.com/us/en) for a more optimized search
experience.
Keywords: Tru Green, Lewisville , Service Manager, Executive , Lewisville, Texas
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