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Client Success Manager

Company: Post Acute Analytics
Location: Lewisville
Posted on: July 25, 2022

Job Description:

Job DescriptionAt Post Acute Analytics, we have developed a state-of-the-art solution for resolving healthcare's biggest challenges and are on path to becoming the number one solution for managing healthcare spending while helping healthcare providers deliver the highest quality of care. Currently we are seeking a talented Client Success Manager with deep experience working with Health Care Systems and/or with Payors in the healthcare field to help our Client Services team execute this vision. If you're a driver vs just a doer, motivated by helping clients meet their business goals and passionate about working with a company that is truly making a difference to benefit others, then this could be the right position for you. You'll work in a fast-paced, rapidly growing, dynamic technology and operational environment. The role demands the ability to prioritize and execute across multiple priorities, excellent interpersonal skills and a commitment to continuous improvement of your own knowledge & skills as well as contributing to the continuous improvement of our team and organization. What you'll do

  • Ownership of all aspects of the client relationship post-sales
  • Build strong relationships and pro-actively communicate and support your clients
  • Ensure alignment between your clients' and our organization's strategic objectives
  • Focus on ensuring your clients achieve their business goals
  • Serve as primary advocate to help review, research, and resolve initial client issues or requests
    • Lead cross-functional teams to meet client goals
    • initiate data analysis and interpretation for client accounts; identify areas of opportunity
    • Track and analyze key performance indicators and targets to determine performance, and identify outliers or concerns
    • Track and maintain ongoing client issues within internal/external ticketing systems
    • Prepare and deliver executive level presentations for internal and external sessions
      • Focus on ensuring your CSM team clients achieve their business goals
      • Coordinate with the Growth team to identify expansion opportunities within existing clients
      • Consolidate and report client feedback to our product team
      • Other duties as required - we are a thriving, growing company so as a team we cover many areas What you'll need
        • Bachelor's degree
        • 5-8+ years of experience in client management and/or operations in the healthcare and/or health tech field
        • Understanding of and experience with referral management, telephonic utilization review, prior authorization, and case management functions
        • A clinical background is a plus, but is not required
          • Detail orientation and strong verbal communication skills is a must
          • Project Management experience is a plus – certification is not necessary
          • Experience in communicating technical concepts to clients
          • Must have an entrepreneurial spirit and enjoy a fun and challenging environment
          • Must be able to multi-task and work beyond the job description What you'll get
            • Competitive compensation & bonus plan commensurate with experience
            • 401K
            • Health, dental & disability insurance This position will be based out of our Lewisville, TX headquarters; however, working remote from outside the area is perfectly acceptable. For remote candidates, up to 10-20% travel may be required Powered by JazzHRTfBp4w9Cvs

Keywords: Post Acute Analytics, Lewisville , Client Success Manager, Executive , Lewisville, Texas

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