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Operational Risk Officer-Global Services Operation-CRS-Vice President

Company: Citi
Location: Lewisville
Posted on: May 15, 2022

Job Description:

Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of US employment.The Operational Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.Responsibilities:

  • Manage compliance and audit issues for GSO, including Manage Controlled Assessment, (MCA) monthly process
  • Produce and maintain daily reports for the GSO business
  • Supports the -Standards, Procedure and Guidelines Committee Chairs in managing the process and all administrative duties associated with it
  • Manage and maintain the Standards, Procedure and Guidelines SharePoint site and the semi-annual renewal process
  • Maintain and continually update the GSO Process flow library which houses a pictorial of GSO processes
  • Manage the monthly financial forecasting process and tracking of spend vs budget for GSO
  • Manage TPU, TPRAP, BAO activities to ensure compliance
  • Partner with Procurement, NEMS and CTI for managing the vendor contracts required for CRS systems work
  • Manage resource planning, budgeting and policy formulation as required
  • Foster and maintain relationships with business stakeholders, support, testing and development team members
  • Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly
  • Has the ability to operate with a limited level of direct supervision.
  • Partners with cross function peers to create, administer, track, and eventually close project contracts.
  • Perform other duties as assigned by the GSO senior management team
  • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Independently assess' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
  • Governance and oversight may include (not limited to) technology operational risk, risk for example.
  • Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
  • Resolves transactional level escalations coming from the vendor or internal partners
  • Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
  • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:
    • 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
    • In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.Education:
      • Bachelor's/University degree, Master's degree preferred - - - - - - - --------------------------------------------------Job Family Group: Risk Management-------------------------------------------------Job Family:Operational Risk------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the "" poster. View the .View the .View the -----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Lewisville , Operational Risk Officer-Global Services Operation-CRS-Vice President, Executive , Lewisville, Texas

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