Client Account Manager

Company: prototype:IT
Location: Lewisville
Posted on: January 7, 2022

Job Description:

The Client Account Manager responsibilities include establishing long-term relationships between prototype:IT and its clients. This role is a consultative, client-facing position that requires an in-depth understanding of the clients' business, goals, strategies, and industry trends. The position entails overseeing various activities which directly or indirectly affect client opinion, perception, and image of prototype:IT as well as proactively pursuing and capturing incremental sales and revenue growth from assigned accounts. The Client Account Manager liaises between customers and internal cross-functional teams to ensure the timely and successful delivery of our solutions in support of customer needs, ultimately establishing oneself as a trusted IT partner to clients with solutions to keep their businesses productive.

Minimum Education & Experience:

• Bachelor's Degree in business, marketing, computer information systems, or a related field, is preferred
• 2-3 years+ prior experience in the field of sales or customer service is essential
• Experience with Microsoft Office Suite, with a working knowledge of CRM software
  
  The Position Requires:
  
  • Proven account management, sales, or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent active listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Deep digital understanding
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder and influencer with integrity, reliability, and maturity
  • Ability to prioritize among competing tasks
  • Critical thinking and problem-solving skills
  • Excellent time and management skills. You're always looking to improve inefficient processes.
  • Keen attention to detail and adherence to deadlines
  • Knowledge of computer systems, Cloud services, Security, Network products and Disaster Recovery preferred
  • Provides superior customer service practices including timely and diligent follow-up
  • Maintains composure in stressful, high-pressure situations, handling internal and external objections and disputes to satisfactory results
  • Shows initiative in job performance to improve current processes and suggest new ways of doing things
  • Assimilates complex information to meet company goals
    
    Position Duties/Responsibilities:
    
    • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
    • Assumes role of primary contact within prototype: IT for all future technology needs, build trusted partner relationships, ensure long-term retention of clients and to proactively and consistently position additional/new offerings for incremental sales and revenue growth.
    • Develops and delivers Technology Roadmap with the Technical Account Manager (targets, strategies and timelines) for clients and conducts regular meetings to update and ensure roadmaps are progressing or delivered
    • Analyzes historical and open tickets and complaints to identify necessary changes to account to identify patterns of issues and help client understand options to reduce or solve
    • Ensures timely and successful delivery of our solutions according to client needs and objectives
    • Maintains on going contact with clients through calls, emails, and arranged meetings to update them on product offers and ensure they are satisfied with received product/service.
    • Assist in addressing client complaint as well as resolving issues or challenges with received product or services
    • Able to leverage own and internal expertise to identify technology solutions to customer goals and influence customer decisions for desired outcomes; this may result in additional sales or training at client or within prototype: IT to meet customer needs
    • Utilizes CRM tools and database in the management and organization of client relationship information to track progress, communicate internally and ensure metrics are met.
    • Ensures compliance with all external and internal regulations/laws on client-company relationship
    • Analyzes industry trends to identify developments in client relations and adjust accordingly
    • Maintains an up-to-date knowledge of client relations, high level technology changes in the industry by studying relevant publications, networking, involvement in professional organizations, and attending educational programs
    • Approaches all encounters with customers and fellow employees in a friendly, service-oriented manner
    • Maintains compliance with prototype:IT's standards including regular attendance, grooming, and security guidelines
      
      A successful candidate will possess the following attributes:
      
      • A team player mentality, capable of working within a collaborative and cross-functional environment with a friendly, supportive, and positive attitude.
      • Self-starter with an entrepreneurial spirit. While we believe in a good work/life, we also support other tasks and do what it takes to deliver positive impact for company growth and success.
      • Curious and inquisitive in support of top performance, development, and continuous learning.
      • Strong interest in a sales career and related skills development.
        
        We Offer:
        • Growth and development with one of the largest privately-owned MSP's in North Texas
        • Employee-centered culture
        • Competitive compensation package
          • Subsidized medical, full-dental for employees
          • Company paid life insurance, long and short-term disability and life insurance
          • 3% company matching SIMPLE IRA
          • PTO
          • Complimentary soda, coffee and snacks
          • Business casual dress code
            
            Who we are:
            
            Prototype:IT is one of the largest, privately-owned Managed Service Providers in the metroplex, located in Lewisville, TX. Founded in 2005, Prototype:IT has been delivering custom IT management services to a growing number of clients within the Dallas-Fort Worth metroplex and throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.
            
            Why Prototype:IT?
            
            At Prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking. Check out how we how we "CHALK IT Up" on our Facebook page at
            
            Talk about awesome "Perks" check it out. Go to
            
            Initial Compensation Commensurate With Relevant Experience.
            
            If you feel you are a qualified candidate for this position, please send cover letter, resume and references by completing the submission form on this page.
            
            • Currently not accepting relocation candidates.**
            • No Phone Calls**
              
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Keywords: prototype:IT, Lewisville , Client Account Manager, Executive , Lewisville, Texas