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Vice President Application Support

Company: JPMorgan Chase & Co
Location: Lewisville
Posted on: March 22, 2020

Job Description:

Engage with senior stakeholders in Application Development and Product teams to drive Agile, DevOps practices and drive service improvement agendaEnsure user visible uptime and quality, providing operational and development expertise in making our systems have proactive monitoring, fail rarely and automatically fix when they do failMinimize manual involvement by driving solutions, automation and implementing continuous improvements that creates an operating environment, including development & configuration for dynamic monitoring, alerting & recoveryEngage to run, maintain and improve critical service against established Service Level Objectives by applying software engineering principlesOwn day-to-day health, uptime, monitoring, reliability of services & server infrastructure, performance improvements, change management and capacity management of the services supportedBuild strong relationship & Engage in with the development team throughout the life cycle to help build for reliabilityIdentify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring-- againFacilitate maximum speed of delivery by objectively binding to disruptions of the servicePractice Agile and Scrum methodologiesThis role requires a wide variety of strengths and capabilities, including:BS/BA degree or equivalent experienceExpertise in application, data and infrastructure architecture disciplinesAdvanced knowledge of architecture, design and business processesProficiency in modern programming languagesKeen understanding of financial control and budget managementAbility to work collaboratively in teams and develop meaningful relationships to achieve common goalsStrong communication and presentation skills with emphasis on executive engagement and communication.Knowledge of the overall business operating models and underlying technical architectureStrong experience with Automation and Configuration tools like Ansible, Puppet, Chef----Experience with scripting languages (e.g.,-- Bash, PowerShell) to automate tasks and manipulate dataStrong platform skills (Linux, UNIX and Windows)Strong application & middleware support knowledge--Experience in handling critical application outages in an large scale operations & driving root cause analysis and remediationExperience with instrumentation, monitoring, alerting and responding - relative to performance and availability of application, using tools such as AppDynamics, Splunk, etc.Experience with Agile and full software development life cycle disciplinesProven ability to understand and troubleshoot complex problems under pressurePassionate for making things better and driving action with sense of urgencyUnderstanding of concepts and principles behind DevOps, SRE, CICD etc.Experience with one or more general purpose programming languages (e.g. Python, Java)Good to have - knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Google cloud or similar technology is preferred

Keywords: JPMorgan Chase & Co, Lewisville , Vice President Application Support, Executive , Lewisville, Texas

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