Customer Experience Associate
Company: Architectural Surfaces Group
Location: Dallas
Posted on: April 4, 2026
|
|
|
Job Description:
POSITION SUMMARY This position aims to interact with customers
individually and develop relationships by providing price quotes,
availability of materials, and scheduling orders for deliveries.
And provide information in response to inquiries about products and
services and handle and resolve complaints. ESSENTIAL FUNCTIONS:
Answer incoming phone calls/emails. Provide price quotes and
availability of materials to customers. Provide customer service &
sales support to fabricators/installers & walk-in customers.
Provide backup for cash/credit card transactions. Provide backup
for balancing end-of-day cash reports. Answer product questions and
educating customers on our products. Provide and encourage
outstanding customer service. Answer incoming calls on a multi-line
system professionally and courteously. Respond to customers via
telephone or email through a personal computer. Receive customers'
requests by telephone, or email, analyze requests, provide the
information requested, ascertain who can best deliver the data, and
route the request to the proper person. Provide pricing
information, process orders, and similar data to customers. Follow
up with customers to assess the level of customer service. Resolve
customer questions related to orders or inventory. Analyze
transactions and correct and adjust orders. Must be prompt and
timely in completing assigned responsibilities. Develop knowledge
of product line, prices, delivery time, and similar data as
required. Manage administrative duties. Perform all aspects of the
job within company policy and procedures. Provide backup for
showroom consultants. Assist GM with inventory maintenance. Other
duties as assigned. POSITION QUALIFICATIONS KNOWLEDGE, SKILLS, AND
ABILITIES: A well-organized and self-directed individual with the
ability to prioritize duties. Excellent multi-tasking & time
management skills. Exceptional communication and interpersonal
skills. Able to work in a fast-paced, self-directed environment.
Must enjoy interaction with a variety of different customers from
different backgrounds. EDUCATION AND EXPERIENCE: High School
Diploma required. 2 years of Customer Service Experience. Previous
work experience in the industry is a plus but not required.
Experience with Microsoft Office Suite. WORK ENVIRONMENT/PHYSICAL
DEMANDS Ability to be on your feet for extended periods. Ability to
push/pull/lift to 20 lbs. Ability to work weekends as needed.
Bending for filing is occasionally required. While performing the
duties of this job, the employee is regularly required to sit for
prolonged periods.
Keywords: Architectural Surfaces Group, Lewisville , Customer Experience Associate, Customer Service & Call Center , Dallas, Texas
