Remote Bilingual (Spanish) Benefit Customer Service
Company: A-Line Staffing Solutions LLC
Location: Richardson
Posted on: June 24, 2025
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Job Description:
Remote Bilingual Benefit Customer Service Representative (Local
Candidates Only) positions available in your area! Please apply
now! Join our team as a Benefit Customer Service Representative and
play a key role in helping members navigate their healthcare and
pension plans with confidence. This is a meaningful opportunity to
provide exceptional service and make a difference in people’s lives
every day. What You’ll Do: Guide members through benefits
enrollment and assist with updates to health and/or pension plans.
Deliver personalized support via phone, email, and webchat — we
prioritize quality over speed. Start on a single client account,
and over time, be cross-trained to support multiple clients. Use
empathy, professionalism, and clear communication to handle a
variety of member concerns, including those that may be sensitive
or complex. Interpret plan documents and explain them in simple,
easy-to-understand language. Handle confidential information
responsibly in line with HIPAA and data privacy standards. Remote
Bilingual Benefit Customer Service Representative Schedule &
Flexibility: No weekend shifts — ever! Work Monday through Friday
only. During peak season: Full-time (40 hours/week) with potential
overtime. During off-peak: Hours may vary between 32–40/week, based
on client needs. Must be flexible to work shifts between 7:00 AM –
8:00 PM , with occasional extended hours up to 10:00 or 11:00 PM
for short periods. West Coast roles may require availability from
5:30 AM – 8:00 PM .
Keywords: A-Line Staffing Solutions LLC, Lewisville , Remote Bilingual (Spanish) Benefit Customer Service, Customer Service & Call Center , Richardson, Texas
