Customer Account Associate

Location: Irving
Posted on: June 23, 2025

Job Description:

We are seeking individuals to join our team as Customer Account Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Account AssociateCustomer Enrollment Associate will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise. Customer Account Associate Responsibilities: Engage with customers providing personalized assistance and resolving inquiries promptly. Assist customers with product recommendations, order placement, and tracking. Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution. Provide information and updates on products and services. Maintain accurate customer records and ensure data integrity within the CRM system. Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment. Continuously stay updated on competitive trends, products, and industry news to better serve customers. Customer Account Associate Requirements: Passion for hitting goals and a competitive spirit to improve results. Exceptional communication skills, both verbal and written. Previous customer service experience Ability to multitask, prioritize, and work effectively in a fast-paced, team-oriented setting. Strong problem-solving abilities and the aptitude to handle challenging customer situations with patience and empathy. Proficiency in using customer support software, CRM systems, and standard office applications.

Keywords: , Lewisville , Customer Account Associate, Customer Service & Call Center , Irving, Texas