Tower Planner
Company: LSG Sky Chefs
Location: Irving
Posted on: April 5, 2026
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Job Description:
Job Title: Tower Planner Job Location: Dallas-USA-75261 Work
Location Type: On-Site Salary Range: $19.00 - 19.00 per hour About
us LSG Sky Chefs is one of the world’s largest airline catering and
hospitality providers, known for its outstanding reputation and
dynamic approach in the industry. Voted “Airline Caterer of the
Year in North America” for 2023 and 2024, we are committed to
excellence and innovation, driven by the dedication and expertise
of our talented employees. Our team members are the heart and soul
of our success, consistently delivering exceptional culinary
experiences and outstanding service to our clients and their
passengers across North and Latin America. Role Purpose Statement
Serve as the central hub of communication and coordination within
the Tower, ensuring smooth operations and exceptional service
delivery. This role is all about accuracy, speed, and
professionalism, providing timely updates, resolving issues
quickly, and keeping both airline partners and internal teams
informed and satisfied. Your work ensures every flight is catered
flawlessly and on schedule, making you a key player in delivering
world-class service. Compensation & Benefits Competitive Pay
Medical, Dental, Vision – starts Day 1 401(k) with Company Match
Paid Time Off, Sick Leave & Holidays Tuition Reimbursement –
support for professional development Free Parking & Daily Meals
Main Accountabilities Review flight dispatch sheets and confirm
routing details against the daily schedule. Act as the main point
of contact between LSG Sky Chefs and our airline partners. Enter
and update key flight details like gate and ship numbers.
Communicate gate changes, routing updates, and cancellations to
drivers and team members in real time. Build strong relationships
with customers through clear, professional communication. Work
closely with ramp personnel to quickly resolve any catering issues.
Keep management informed by sharing timely updates and reports.
Prepare and deliver reports for airline customers. Manage airline
equipment inventory and place orders as needed. Handle customs
documentation and ensure compliance with regulations. Use ACE and
other airline systems to process and track information. Complete
various administrative and clerical tasks to support operations.
Take on additional responsibilities as assigned by management.
Knowledge, Skills and Experience Strong communication skills—able
to read, write, and speak English clearly. Basic math skills and
comfort with numbers. Familiarity with computers and willingness to
learn Microsoft Office (Word, Excel, Outlook) and other systems.
Excellent customer service and interpersonal skills; professional
and courteous on the phone and in person. Flexibility to work
various shifts—we operate 24/7, 365 days a year. High school
diploma or equivalent required. Ability to stay calm and focused
under pressure in a fast-paced environment. A true team player with
a positive attitude. Comfortable reading dispatch sheets and
identifying routing changes, gate assignments, and ship numbers.
Able to manage multiple calls and radio communications at once.
Capable of working in challenging conditions, including extreme
temperatures. Must be able to obtain an AOA badge and customs
clearance. Willingness to work flexible hours and shifts, which may
change based on operational needs. LSG Sky Chefs is an EEO and
Affirmative Action Employer of
Women/Minorities/Veterans/Individuals with Disabilities.
Keywords: LSG Sky Chefs, Lewisville , Tower Planner, Administration, Clerical , Irving, Texas
