Director, KYC Operations (Hybrid)

Company: Discover Financial Services
Location: Plano
Posted on: March 7, 2026

Job Description:

Capital One’s Retail Bank Operations organization is seeking a talented senior leader to lead the KYC Operationsteams. These teams are focused on the execution and management of operational processes tied to newly originated consumer and small business deposit accounts, to include account review, Know Your Customer (KYC) and Anti-Money Laundering (AML) processes. The Director, KYC operations needs to demonstrate a track record of improving complex processes resulting in savings for the company in a highly regulated environment. This individual must be able to effectively communicate and influence the team and partners across the company and across multiple levels of the organization. The individual must demonstrate strong analytical skills, attention to detail, and be well versed in AML and KYC compliance requirements. The ability to adapt to a dynamic, agile environment is also essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a diverse team to deliver breakthrough results. As Director, KYC operations, you will lead a team of talented Operations associates and Process Managers who are responsible for delivering against key requirements in a well managed way. You will be instrumental in influencing simplification, automation and modernization efforts across these critical business processes. You will collaborate with smart and passionate leaders across the organization to influence results that have a direct impact on the Company’s bottom line. Key Competencies: Strategic Orientation Ability to design and leverage strategic operational strategies across multiple processes A strategic thinker who can effectively design, influence and execute against strategic initiatives and complex problems Results Focused Proven track record in delivering high quality results and executing consistently well managed operations Communication Highly effective communicator with the ability to communicate complex content at various levels Problem Solving Strong analytical problem solving skills Demonstrated ability to leverage data, judgment, and experience to make complex decisions Collaboration, Influencing and Leadership Team player with management experience; solid track record of influencing others, building partnerships, and ability to interact with all levels of the organization Serve as an inspiring role model, a leader the team wants to emulate; inspire followership, associate growth, and excitement around the vision and future Ability to attract and retain top talent for the organization Key Responsibilities: Oversee all aspects of KYC Operations, the continuous process improvement and automation agenda, 2nd and 3rd line stakeholder engagement. Lead the team to deliver against daily production metrics, regulatory requirements, customer requests, and strategic initiatives in a well managed way. Monitor internal (e.g., complaints, quality assurance, and general leaders) and industry trends to measure effectiveness. Identify new drivers of efficiency and continue to influence innovation and transformation in a complex dynamic environment. Influence operational and system changes to deliver against changing industry and regulatory requirements that impact critical business processes. Foster proper infrastructure and controls to proactively identify and minimize key operational, financial, regulatory, and customer experience risks. Drive results, while creating an inclusive, empowering, and inspiring work environment for all employees. Demonstrate strong people leadership skills. Effectively lead a large organization consisting of both exempt and non-exempt associates and contractors across multiple locations. Reports To: Sr. Director, Bank Operations Location: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA) or Plano 3 (Plano, TX) or Riverwoods (Riverwoods, IL) - this role is Hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually. Basic Qualifications: Bachelors Degree or military experience At least 5 years of financial services experience At least 5 years of people management experience At least 5 years of operations management experience At least 3 years of process and project management experience At least 3 years of experience overseeing regulatory requirements or risk management At least 3 years of experience managing customer communications At least 5 years of relationship management experience Preferred Qualifications: Masters degree At least 4 years of experience working with AML/BSA KYC regulations PMP, Lean, Agile or Six Sigma certification CRCM, CAMS, CIPP, or ABA Risk Management certification At least 8 years of financial services experience At least 10 years of people management experience At least 8 years of operations experience At least 5 years of process and project management experience At least 5 years of experience overseeing regulatory requirements or risk management At least 5 years experience in a regulated operations environment within Audit, Legal, and Compliance At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $190,300 - $217,200 for Director, Operations Plano, TX: $173,000 - $197,400 for Director, Operations Richmond, VA: $173,000 - $197,400 for Director, Operations Riverwoods, IL: $173,000 - $197,400 for Director, Operations Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital Ones recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Discover Financial Services, Lewisville , Director, KYC Operations (Hybrid), Accounting, Auditing , Plano, Texas