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Member Service Specialist (Finance)

Company: SAFE HARBOR MARINAS
Location: Lewisville
Posted on: May 5, 2021

Job Description:

Member Service Specialist (Finance)Position SummaryThe Member Service Specialist is responsible for assisting members with their immediate needs. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments. Essential Duties and ResponsibilitiesDeveloping and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfullyResponding to member questions and needs via phone, email and in personProviding excellent customer serviceDealing with conflict effectively, courteously, and tactfullyAccepting and reconciling daily cash, credit and check payments, and following up with past due balancesRoutine administrative tasks including office leasingProvide information on marina products and servicesAvailable to work overtime when requiredTechnical and Physical RequirementsHigh school diploma or equivalent preferredPrior marina experience preferredPrevious customer service experience preferredProficient in Microsoft OfficeAbility to sit for long periods of timeAbility to lift 10 poundsMinimum Soft Skills QualificationsExcellent verbal and written communication skillsPositive attitude and willingness to learnAbility to provide exceptional customer service and an understanding of customers' needsExcellent interpersonal and collaborative skills while working both independently and within a team contextMust be outgoing and friendlyDemonstrates ability to prioritize and work unsupervisedEager to engage in a growing, fast paced, and industry-leading companyThe CompanySafe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at

Keywords: SAFE HARBOR MARINAS, Lewisville , Member Service Specialist (Finance), Accounting, Auditing , Lewisville, Texas

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